City Matters - Our Official Fan Network

Introduced during the 2018/19 season, City Matters has been designed to create an environment where ideas and feedback can be shared between the Club and its supporters.

The network is made up of ten voluntary members elected by supporters, with each member representing a different matter. This means the Club regularly hears from supporters so that issues can be discussed and new initiatives can be introduced to benefit everyone who supports Manchester City.

City Matters has ten members representing different supporter groups. Examples of these representatives include the Official Supporters Club Representative, Under 25s Representative and LGBTQ+ Representative.

The ten representatives are members of four sub-groups, with some representatives in multiple groups. The sub-groups are Catering, Sustainability, Ticketing & Hospitality, and Diversity & Inclusion.

These meetings focus on a wide range of topics from ticket allocations to how to make football more inclusive for all.

The full network meets with Club representatives once every seven weeks while the sub-groups meet on a more frequent basis.

In between meetings, representatives are also encouraged to contact the Club, which ensures that the Club remains in constant dialogue with fan representatives.

As part of the Club’s ongoing commitment to developing City Matters, two fan representatives have been invited to attend Manchester City Leadership Team meetings at City Football Academy as observers once every six weeks.

The contact details for each of the representatives can be found on their pages located above.

Elections will take place every two seasons. Following the 2022 election the next election will take place in 2024.

A total of ten fan representatives are appointed to volunteer with City Matters.

The role of Chair will be appointed every other season i.e. the season that elections do not take place. A new Chair will be appointed by the City Matters group in summer 2023 and again in summer 2025.

The OSC will be granted a permanent seat on City Matters. This means the position will not be subject to the City Matters election process but follow the existing governance structure of the OSC i.e. the representative will be subject to a vote through the membership of the OSC.