Following Premier League and FA Women's Super League announcements that the 2020/21 season will start on 12th September and 5th September respectively, and in view of Government guidance outlining plans for spectators to return to venues in October, subject to the completion of successful sporting test events, the Club has begun its own preparations for welcoming supporters back.
For the 2020/21 season it is essential that we know exactly who is entering the stadium each matchday, to enable the Club to fully support the Government’s Track and Trace scheme.
The Government's website gov.uk explains the Track and Trace scheme as follows:
- It ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus.
- It helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.
We understand that there are a number of reasons why the information we have on record may not correspond with the details of an individual Seasoncard holder. Seasoncards are often held in the names of previous supporters, one Seasoncard can be used by different family members, and sometimes supporters have multiple Seasoncards in their own name (excluding a disabled supporter with a personal assistant).
We know supporters wish to return to the stadium as soon as it is safe to do so, and we look forward to welcoming you back, so we ask that you support us with regards to the guidelines that we need to follow.
It is important that the name on the account that the Seasoncard is aligned to, is the supporter who attends the matches, when it is safe to do so. Further identification may be required.
Seasoncard holders that are yet to update their details, can do so by contacting Supporter Services on +44 (0)161 444 1894 (option 1, option 2, option 1). Open Monday to Friday 9am to 5pm, except Thursday where we open at 10am.