Joie Stadium Away Fan Guide
A complete guide to visiting the Joie Stadium as an away fan. You can find ticket information, travel advice, our bag policy and much more here!
Your ticket
Match tickets for away fans will be distributed by your club either as paper tickets or mobile tickets.
Unless instructed otherwise, you will receive a mobile ticket which you can scan at our turnstiles.
The person entering the stadium must be within the allocated age band. Fans may be asked to show a photo ID.
TICKET COLLECTIONS
Pre-arranged ticket collections will be available at Media Reception starting one and a half hours before kick-off.
Photo ID will be required.
All collections must be arranged directly through your club, as tickets will not be reprinted on the day.
opening times
Fans are advised to arrive no later than one hour before kick off.
Turnstiles open one and a half hours before kick-off. Fans under 14 must be accompanied by an adult who over the age of 18.
PROHIBITED ITEMS
Before you arrive on matchday, please take a moment to familiarise yourself with the Joie Stadium prohibited items list.
Our prohibited items list includes e-cigarettes, vapes, glass bottles, and any flags that are larger than 2m x 1m. All flags must be authorised by the Club's Safety Officer.
PARKING
Matchday car parking must be pre-booked in advance.
You can book parking by clicking the link below.
GETTING TO THE STADIUM
If you're heading to the Joie Stadium from Manchester City Centre, visit our Travel & Transport Hub to find out the fastest way to reach the stadium.
Look out for important, live matchday travel updates on our Travel & Transport Hub too.
BAG POLICY
Arrive early to allow plenty of time for our security checks.
Only small handheld bags no larger than A4 size (12”x8”x3”) will be accepted.
ACCESSIBILITY
We recognise that disabled supporters may need further assistance to fully enjoy their matchdays at the Etihad Campus. We have a variety of things we can put in place to support you.
To find out more please speak to your respective clubs Disabled Liaison Officer upon purchasing your match ticket. You can find more details below.
STADIUM REGULATIONS
Any fans who attempts to invade the field of play, at any time, will be ejected from the stadium and may be arrested. This also applies to any supporters identified to be throwing items onto the field of play or into the home supporter areas.
Anyone who enters the pitch or is found with pyrotechnics or smoke bombs will be arrested and prosecuted, possibly leading to a Football Banning Order. They will also be automatically banned by Manchester City. These actions are dangerous, illegal, and have serious consequences. They have no place in football or anywhere else.
We will not tolerate any discriminatory behaviour. This includes any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. If you see or hear such behaviour at a match, please report it to a steward or the police or submit details on the Kick It Out reporting app. Alternatively, any fans who see or hear abusive behaviour can text 0770 015 1894 to make our dedicated security team aware of what they have witnessed.
Tickets must be purchased only from the opposing club and according to their sales criteria. Tickets bought through other sources may not be valid, and we are not liable for tickets bought from unofficial channels.
The person entering the stadium must match the allocated age band on the ticket. Supporters may be asked to show photo ID.
Ticket regrades will not be available. Anyone using a concessionary ticket who does not qualify will be ejected and have their ticket confiscated.
Manchester City operates a zero-tolerance policy on visiting fans seated within home areas. Any visiting fans identified within the home supporter areas will be ejected from the stadium.
