Welcome to the Joie Stadium Away Fan Guide. A hub of important and useful information for away fans visiting the Joie Stadium
Car parking must be pre-booked in advance. Parking is not available on the day.
Tickets for away fans will be sold directly through the visiting Clubs. Please contact the visiting Club to purchase tickets in the away end.
Supporters are advised to arrive no later than 60-minutes prior to kick-off.
4 hours before KO – Car Park Opens
1.5 hours before KO – General admission turnstiles open
5 minutes before KO - Teams enter the pitch
Pubs in the local vicinity are used by home supporters. We ask for your co-operation both in and around the local community and that you are respectful of the surrounding residential areas as drinking is not allowed in public areas across Greater Manchester.
Please note: All supporters will be searched prior to entering the stadium. Searches will be thorough and carried out by Manchester City Security and search dogs may be present at the turnstiles.
Fans are prohibited from entering the Joie Stadium with any pyrotechnics.
Arrive early to allow plenty of time to pass our security checks. Small handheld bags, no larger than A4 size (12”x8”x3”) will be accepted.
Backpacks, holdalls, rucksacks, or other similar items of any size, large or small, will not be allowed into the stadium. Small handheld bags, no larger than A4 size (12”x8”x3”) will be accepted.
There is no bag storage facility.
Turnstiles open 1.5 hours before kick-off. Supporters under 14 must be accompanied by an adult (over 18). Any supporter that attempts to use an inactive ticket will be asked to leave the complex.
Concessions will be open on the concourse until the end of half-time. The Joie stadium is a cashless venue therefore cash will not be accepted.
There is a range of hot & cold, food & beverages available, with several Halal & Vegan options.
Lost Property
Please contact us on +44 (0)161 444 1894. Manchester City accepts no responsibility for loss/damage to property.
Items will be retained for 4-weeks. Supporters will be charged the postage for any items that cannot be collected from the stadium.
Manchester City recognises that disabled supporters may need assistance to fully enjoy the experience at both the Etihad Stadium and Joie Stadium and offer a variety of reasonable adjustments based on individual needs.
The person entering the stadium must be in the allocated age band. Supporters may be asked for Photo ID.
Ticket regrades will not be available. Any persons using a concessionary ticket who is not a concession will be ejected and have their ticket confiscated.
Pre-arranged ticket collections will be available from the ticket trailer located under the Nexen Tyre Bridge, 1.5 hours before kick-off. Photo ID will be required.
Collections must be arranged through your club directly, tickets will not be reprinted on the day.
Manchester City operates a strict no re admission policy and there will not be an opportunity to leave and re-enter the stadium.
Take note of your entrance and ensure you go to the correct entrance to gain entry to the stadium.
Turnstiles open 1.5 hours before kick-off.
The ‘Kick It Out’ app provides news updates on the campaign’s latest projects, but its most prominent feature is the ‘Report It!’ function which empowers people at all levels of the game to report incidents of discrimination. Manchester City are proud to support this campaign.
Anyone who enters the pitch and those identified carrying or using pyrotechnics or smoke bombs will be liable to arrest and prosecution that may lead to a Football Banning Order. They will also receive an automatic ban by Manchester City.
These acts are dangerous, illegal and have severe consequences. They have no place in football, or anywhere.
We will not tolerate any discriminatory behaviour. This includes any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. If you see or hear such behaviour at a match, please report it to a steward or the police or submit details on the Kick It Out reporting app.
Any supporter, who attempts to invade the field of play, at any time, will be ejected from the stadium and may be arrested. This also applies to any supporters identified to be throwing items on to the field of play or into the home supporter areas.
Manchester City operates a zero tolerance policy on visiting supporters seated within home areas. Any visiting supporters identified within the home supporter areas will be ejected from the stadium.
Tickets must be purchased from the opposing club only, subject to their sales criteria. Tickets purchased through other means may not be valid. We accept no liability for tickets purchased through unofficial channels.
The person entering the stadium must be in the allocated age band. Supporters may be asked for Photo ID.
Ticket regrades will not be available. Any persons using a concessionary ticket who is not a concession will be ejected and have their ticket confiscated.
The Etihad Campus, including the car park and concourses are smoke free, including electronic cigarettes.
Anybody smoking inside the Stadium will be ejected and will not be able to re-enter.
We will not tolerate any discriminatory behaviour. This includes any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. If you see or hear such behaviour at a match, please report it to a steward or the police or submit details on the Kick It Out reporting app.
Fans who see or hear abusive behaviour are encouraged to text 0770 0151 894 to make our dedicated security team aware of what they have witnessed.
The service is available to all fans at the Etihad Stadium on matchday. You can share your feedback anonymously by texting your block, row, seat number and a short description of the incident to the number.
