The Club has received an allocation of 14 wheelchair bays and an allocation of seating for ambulant disabled supporters. Qualifying supporters will also be allocated a complimentary personal assistant seat, should they be eligible. Qualifying disabled supporters can purchase online as follows. 

• Wheelchair Users – simply log in to your online account, select the ‘wheelchair section’ and you will be allocated the best available position. 

• Ambulant Disabled – once logged in to your account, select the block you would like to sit in, and you will be allocated the best available seats. 

When purchasing wheelchair bays online, select the quantity as one ticket, as this will also allocate the personal assistant to the basket. Within the basket, you can then change the owner of the second ticket to your personal assistant. 

If you have a specific seating requirement or need general access advice for Portman Road, please contact the Access Team on +44 (0)161 444 1894 

Read a guide to Portman Road here

Find out everything you need to know about visiting Portman Road here

As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. On your visit to Portman Road please respect the stewards and staff at the Club and we ask that you: 

• Remain in the seat that you have purchased. 

• Keep your ticket with you at all times. 

• Do not block the aisles or gangways. 

• Do not smoke. 

• The use of pyrotechnics, flares and smoke bombs is strictly prohibited 

Entry to Portman Road will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to Portman Road as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets. 

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2023-24 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team. 

It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy. 

If you have not received your away match ticket on the last working day before the match, please contact Fan Support by calling +44 (0)161 444 1894 and we will arrange a ticket for collection at the away ground. 

The ticket must be collected by the owner of the ticket with photo ID.

Fans who have an arranged collection will be sent information of how to collect their ticket.