Supporters who wish to sit in the main stadium environment are welcome to bring their own Sensory Aids into the stadium should they wish. 

Typical sensory aids may include things such as ear defenders, fidget spinners etc. We also appreciate supporters may benefit from bringing their own familiar snacks and drinks, please include this in your request if it applies to you. 

Please email [email protected] 3 days before the event so we can review your request and issue you with a medical exemption certificate.  

If the event is within the next 72 hours, please call the Access Team on 0161 444 1894. 

First create an online account in the disabled supporters name, to generate a supporter number.  

Once registered, please email [email protected] including: 

-   Your supporter number
-   Supporting documentation (examples listed below), including an expiry date where relevant.
-   Information about your / the disabled supporter's needs - for example: whether you are a wheelchair user, have an assistance dog, or need an easy-access seat with minimal steps. If you think that you need a Personal Assistant to accompany you to matches, let us know how they would assist you. 

We accept any of the following as supporting evidence:

-   A statement of higher or middle-rate Disability Living Allowance (DLA) as issued by the Department of Work & Pensions (DWP)
-    The award letter for Personal Independence Payment (PIP)
-    Receipt of Severe Disablement Allowance or Attendance Allowance
-   Blind or Partially Sighted registration certificate

We will also consider an Access Card or alternative supporting documentation. Non-UK residents should supply equivalent evidence from their home country.

The evidence you provide must show the level of award and the expiry date, like the below examples:

Supporters who wish to book Blue Badge Parking, should also send a copy of their blue badge that must show your photograph, the badge number and the expiry date, like the below example:

Please contact our Fan Support team by emailing [email protected] and we will be able to issue you with a medical exemption certificate. 

Please include your supporter number/booking postcode, the name of the person requiring the medical exemption, which event it is you are attending and a list of items needed to be brought into the stadium. 

If the event is within 72 hours please contact the access team by calling +44(0)161 444 1894.

Yes, there is a designated away section at the Joie Stadium for fans of away clubs. Tickets in this area are sold directly by the visiting team.  

Wheelchair and Easy Access tickets can also be obtained by contacting your respective club. 

Since 1998, our in-house audio descriptive commentary (ADC) team have provided supporters with an audio descriptive commentary. In March 2023, Manchester City proudly celebrated its 25 year anniversary of offering our ADC service. An insight into the service can be found here. 

To book this service, please contact the access team on 0161 444 1894 (Opt 1) no later than 72 hours prior to the game to arrange a headset. Once you request is confirmed, a headset will be delivered to your seat around 15 minutes before kick-off 

The service is available to both home and away fans at all our Men’s, Women’s and EDS home matches.

There are many things we can do to help in this situation. For example, we have lift access to all parts of the stadium to help supporters getting to seats on a higher level of the stadium. We'd recommend you speak to our Fan Support team by calling +44 (0) 161 444 1894 so we can discuss your situation further and put the best possible plan in place to ensure an enjoyable matchday. 

Those looking for the closest possible car park are advised to check availability here. More information on crutches and walking aids can be found here. 

Please contact your respective club when purchasing your match ticket so they can ensure you are booked on to our away end car park. They will ask you for your car registration so that we can add this on to our ANPR camera system. 

Games at the Etihad Stadium

Parking is on our 'Grey Car Park'. Please contact your respective club to book a space.

Upon entering the car park, your car registration will be read by our camera with the information provided from your respective club and you will then proceed to a space. 

Our accessible car park is located via Gate 7 and is signposted in the local area as the 'Grey Car Park'. The car park is just off Ashton New Road. 

The postcode for this car park is M11 3DL. 

Games at the Joie Stadium

Parking is on our 'West Car Park'. Please contact your respective club to book a space.

Upon entering the car park, your car registration will be read by our camera with the information provided from your respective club and you will then proceed to a space. 

Our accessible car park is located via the West Gate and is signposted in the local area as the 'West Car Park'. 

A map of our car parks can be found below: 

The Etihad Campus has parking spaces available for Blue Badge holders at both our Etihad and Joie Stadiums, subject to availability.

Away fans should contact their respective club upon booking match tickets to secure a space. 

Supporters who wish to book Blue Badge Parking, should send a copy of their blue badge to [email protected]. Once approved, you will be able to book Blue Badge parking here. You can also bring it to the Fan Support counter located in the club shop. 

Please ensure your attachment shows your photograph, the badge number and the expiry date, like the below example:

We operate a deposit scheme for Blue Badge parking, as part of our effort to improve utilisation of the spaces. This means that:

• Blue Badge holders will pay a deposit for their space when booking:
  • £6 for cars with two or more people (multiple occupancy)
  • £7 for cars with one person only (single occupancy).
• If you use your reserved parking space on matchday, we will refund your payment. This will be repaid within 3 weeks of matchday.
• If you cancel your reservation ahead of kick-off on matchday, you will also receive a full refund.

If you book Blue Badge parking but do not cancel and do not use it on matchday, you will not receive a refund. Instead, your payment will be donated to City in the Community.

Yes. These can be found in: 

• City store 
• Ticket Office & Stadium Tours desk 
• At all service counters (Bars, Food outlets etc). 
• All reception areas 

A portable hearing loop can be provided upon request. 

Yes, but we ask that you email [email protected] 3 days before the event so they can review your request and issue you with a medical exemption certificate.  

If the event is within the next 72 hours, please call the Access team on 0161 444 1894. 

Manchester City welcomes fans who have an assistance dog but would appreciate advance notification. Please inform the Access Team by emailing [email protected] or calling 0161 444 1894 no later than 72 hours prior to the event. 

Yes, both the Etihad and Joie Stadium have a number of accessible toilets that can be opened by using a radar key. 

The Etihad Stadium also hosts its own Changing Places Facility, of which more information can be found here. 

Supporters are advised to bring their own radar key to events. Supporters are also able to ask their nearest steward who will be able to obtain a key should one be requested. Our helpful stewarding team will also be able to direct you to the nearest accessible toilet upon request.