Accessible Information for Away Fans
For Premier League fixtures, your club will be allocated 9 wheelchairs spaces in Level 1 and a further 16 on our ‘Legends Balcony’ (box level). These are located behind the away fans on level 2. All wheelchair spaces have an adjacent PA seat. Please contact your respective clubs DLO/ Ticket Office if you require any further assistance.
Fans sitting on the Legends Balcony are advised there are no alcohol sales as the area is in view of the playing field. A ‘service to seat’ facility is in place where fans can purchase hot and soft drinks along with food. Please speak to your server for the menu and more information. For fixtures in the FA or League Cup, allocations and locations may vary due to extended allocations being available.
A view from and how to get to your seats can be viewed here: https://3ddigitalvenue.com/3dmap/clients/manchester-city/.
Accessible seating for ambulant fans can be allocated by contacting your respective clubs DLO/ Ticket Office at the point of purchase. For step free access fans are best placed towards the back of level 1 in block 114 however fans are advised this is a safe standing area. Supporters allocated in Level 2 or Level 3, will have steps up to access their seats.
Tickets can also be allocated towards the front of Level 2 and 3 for minimal steps from the vomitory but these areas are accessed via a staircase. A lift can be used to Level 2 and 3 but would mean entering with Manchester City Supporters. If you wish to take the lift, please contact your clubs DLO who can arrange this with Manchester City's Access and Stewarding Teams.
For fixtures in the FA or League Cup, allocations and locations may vary due to extended allocations being available.
A view from and how to get to your seats can be viewed here: https://3ddigitalvenue.com/3dmap/clients/manchester-city/.
Supporters who are allocated a ticket on level 1, will enter via the L1 turnstile. The surface is flat and wheelchair accessible. Fans can enter at the back of block 114 on to row DD and have 2 steps down each row thereafter.
Supporters allocated in Level 2 or Level 3, will have steps up to access their seats. A lift can be used to Level 2 and 3 but would mean entering with Manchester City Supporters. If you wish to take the lift, please contact your clubs DLO who can arrange this with Manchester City.Supporters located in the Wheelchair Section on Legends Balcony will enter via Entrance H and go up to box level. There will be stewards on hand to help guide you along the way.
A view from and how to get to your seats can be viewed here: https://3ddigitalvenue.com/3dmap/clients/manchester-city/.
If you require any further information or assistance before you head to the Etihad Stadium, please contact your respective clubs DLO.
An allocation of blue badge parking spaces is given to the away club to allocate on our Grey Car Park (for Etihad Stadium fixtures) and West Car Park (for Joie Stadium fixtures). Please book a space via your respective club’s ticket office or Disabled Liaison Officer at the point of purchasing your match tickets.
All the information for the car park including a map and the postcode can be found here.
Fans wishing to use this facility should notify their respective clubs Disabled Liaison Officer at the point of purchasing your match tickets or by emailing [email protected] no later than 3 working days before matchday. Commentary is available for all ticketed fixtures.
A device is delivered to your seat 15 minutes before kick-off. The device will then be collected at the final whistle. Supporters are required to bring their own earphones compatible with a 3.5mm jack.
A good number of wheelchair accessible tickets are given within the away section to the away club. All wheelchair spaces are pitchside and have an adjacent PA seat. Please contact your respective clubs DLO/ Ticket Office if you require any further assistance.
Accessible seating for ambulant fans can be allocated by contacting your respective clubs DLO/ Ticket Office at the point of purchase. For minimal step access fans are best placed on the front row (Row A) of the respective block. From Row A there are two steps up for every row.
Next to every turnstile is a wheelchair accessible gate. If you wish to use the gate, please speak to a steward on the turnstile who will be able to help.
We are happy to issue exemptions if you need to bring medication into the stadium and/or specific food or drink items due to dietary requirements. To request a medical exemption certificate, please contact Manchester City’s Access team via [email protected] or by calling 0161 444 1894 no later than 72 hours prior to the fixture.
We welcome supporters who have an assistance dog but would appreciate advance notification so we can prepare for your visit and make sure both of you are comfortable.
Please notify your respective clubs Disabled Liaison Officer at the point of purchasing your match tickets.
We have a Changing Places Facility available for all fans at the Etihad Staidum.Fans wishing to use this facility should notify their respective clubs Disabled Liaison Officer at the point of purchasing your match tickets so we can make arrangements for you to be escorted.
All of our accessible toilets can be opened with a RADAR key. If you forget your key, our stewards will be able to get a key from a supervisor or our Access Team.
There is no access to the Sensory Room for visiting fans.
