Welcome to the Etihad Stadium Away Fan Guide. A hub of important and useful information for away fans visiting the Etihad Stadium.
Car parking must be pre-booked in advance. Parking is not available on the day.
Coaches & minibuses for the visiting team can be parked on the Grey Car Park, opposite the away fan turnstiles.
If you're heading to the Etihad Stadium from Manchester City Centre, visit our Transport and Travel hub for the latest travel details here.
Supporters are advised to arrive no later than 60 minutes before kick off.
| Event | Time |
|---|---|
| City Store Opens | 9:30 AM |
| Car Park Opens | 3 hours before Kick-Off (KO) |
| External Concessions Open | 3 hours before Kick-Off (KO) |
| Away Ticket Office Opens | 2 hours before Kick-Off (KO) |
| Turnstiles Open | 2 hours before Kick-Off (KO) |
West Reception entertainment will start 2.5 hours before kick-off including our Player Arrival show, guest interviews, DJs, giveaways and much more.
Outside the East Stand, there will be food units, a bar and a retail pop-up.
Pubs in the local vicinity are used by home supporters. We ask for your cooperation both in and around the local community and that you are respectful of the surrounding residential areas as drinking is not allowed in public areas across Greater Manchester.
Please note: All supporters will be searched before entering the stadium. Searches will be thorough and carried out by Manchester City Security and search dogs may be present at the turnstiles.
Fans are prohibited from entering the Etihad Stadium with any pyrotechnics.
Arrive early to allow plenty of time for our security checks. Only small handheld bags no larger than A4 size (12”x8”x3”) will be accepted.
Backpacks, holdalls, rucksacks, or any similar items, regardless of size, will not be allowed into the stadium. If you bring a bag larger than the allowed size, you can use the bag drop facilities (locations shown below) to securely store your items until the match is over.
The bag drop service costs £10 per item. There is a bag drop located in the 'Grey' car park within the away fan compound.
Turnstiles open 2 hours before kick-off. Supporters under 14 must be accompanied by an adult (over 18). Any supporter using an inactive ticket will be asked to leave the campus.
Concessions on the concourse will be open until the end of half-time. The Etihad Stadium is a cashless venue, so cash payments will not be accepted.
A variety of hot and cold food and beverages are available, including several Halal and Vegan options.
In consultation with Greater Manchester Police, visiting supporters may be asked to remain in the stadium for a short time until the immediate areas clear. You will be informed of this during the match via PA announcements. We will ensure you can exit the stadium as soon as possible to commence your return journey.
Please contact us at +44 (0)161 444 1894. Manchester City accepts no responsibility for lost or damaged property. Items will be retained for four weeks. Supporters will be charged postage for any items that cannot be collected from the stadium.
We recognise that disabled supporters may need further assistance to fully enjoy their matchdays at the Etihad Campus. We have a variety of things we can put in place to support you.
To find out more please speak to your respective clubs Disabled Liaison Officer upon purchasing your match ticket.’
The person entering the stadium must be within the allocated age band. Supporters may be asked to show a photo ID.
Ticket regrades will not be available. Anyone using a concessionary ticket who does not qualify for the concession will be ejected and have their ticket confiscated.
Pre-arranged ticket collections will be available at the South Stand Ticket Office starting 2 hours before kick-off. Photo ID will be required.
All collections must be arranged directly through your club, as tickets will not be reprinted on the day.
Manchester City operates a strict no re-admission policy and there will not be an opportunity to leave and re-enter the stadium.
Make sure you know your entrance and go to the correct one to enter the stadium.
Away fans should use entrances L1, L2, and L3 for the South Stand.
We ask all fans to join us in creating a positive environment and atmosphere, where everyone is welcomed, and accepted and has a fantastic matchday experience.
As part of this, we operate a zero-tolerance approach to all discriminatory and abusive behaviour including any form of Racism, Homophobia, Islamophobia, Antisemitism or Sexism. Such behaviour may include abusive tragedy-related comments, chanting, or gesture-making.
If you see or hear such behaviour, talk to a steward or the police, or report it on the Kick It Out app.
Alternatively, any fans who see or hear abusive behaviour can text 0770 015 1894 to make our dedicated security team aware of what they have witnessed.
We will not tolerate any discriminatory behaviour. This includes any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. If you see or hear such behaviour at a match, please report it to a steward or the police or submit details on the Kick It Out reporting app.
Alternatively, any fans who see or hear abusive behaviour can text 0770 015 1894 to make our dedicated security team aware of what they have witnessed.
Any supporter, who attempts to invade the field of play, at any time, will be ejected from the stadium and may be arrested. This also applies to any supporters identified to be throwing items onto the field of play or into the home supporter areas.
Manchester City operates a zero-tolerance policy on visiting supporters seated within home areas. Any visiting supporters identified within the home supporter areas will be ejected from the stadium.
Tickets must be purchased only from the opposing club and according to their sales criteria. Tickets bought through other sources may not be valid, and we are not liable for tickets bought from unofficial channels.
The person entering the stadium must match the allocated age band on the ticket. Supporters may be asked to show photo ID.
Ticket regrades will not be available. Anyone using a concessionary ticket who does not qualify will be ejected and have their ticket confiscated.
The Etihad Campus, including the car park and concourses are smoke free, including electronic cigarettes.
Anybody smoking inside the Stadium will be ejected and will not be able to re-enter.
We will not tolerate any discriminatory behaviour. This includes any form of Racism, Homophobia, Islamophobia, Antisemitism and Sexism. If you see or hear such behaviour at a match, please report it to a steward or the police or submit details on the Kick It Out reporting app.
Fans who see or hear abusive behaviour are encouraged to text 0770 0151 894 to make our dedicated security team aware of what they have witnessed.
The service is available to all fans at the Etihad Stadium on matchday. You can share your feedback anonymously by texting your block, row, seat number and a short description of the incident to the number.
