The Club has received an allocation of 3 wheelchair bays and an allocation of seating for ambulant disabled fans. Qualifying fans will also be allocated a complimentary personal assistant seat, should they be eligible. Qualifying disabled fans can purchase online as follows.

Wheelchair Users – simply log in to your online account, select 'WSH Wheelchair'. When purchasing wheelchair bays online, select one ticket only — a complimentary personal assistant ticket will be added to your basket automatically. You can then assign the second ticket to your personal assistant within the basket.

Ambulant fans – Select your preferred block. If you have specific seating requirements, please contact the Access Team on 0161 444 1894.

A complimentary personal assistant ticket will be provided for fans who require assistance with their care needs.

For more information on Blue Badge parking (subject to availability), medical exemptions, or any other assistance to help ensure you have an enjoyable trip, please contact the Club’s Access Team at [email protected] or call 0161 444 1894.

We all have a responsibility to act as ambassadors of not only Manchester City, but the City of Manchester.

The Club operates a zero-tolerance policy towards discrimination or abuse including racism, homophobia, Islamophobia, antisemitism, sexism, tragedy-related comments, chanting or gestures. 

Entering the pitch, carrying or using smoke bombs or pyrotechnics, and throwing objects is strictly prohibited. If you witness such behaviour, speak to a steward or police officer, report it via the Kick It Out app.

On your visit to The Valley, we also ask that you:

• Remain in the seat that you have purchased.
• Respect the stewards and staff at the Club.
• Keep your ticket with you at all times.
• Do not block the aisles or gangways.
• Do not smoke or vape in the Stadium.

Any fans who engage in inappropriate behaviour will be subject to a ban in line with the Club’s official sanctions process.

Entry to The Valley will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to The Valley as a result of their ticket having been purchased through an unauthorised seller. 

The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2026-26 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team. 

It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.