Ticket News

City v Liverpool: Community Shield supporter info

Key information for supporters ahead of our Community Shied match with Liverpool at Wembley on Sunday, August 4th, kick-off 3pm.

Comprehensive supporter advice for the above match to be played at Wembley Stadium can be found here. For your convenience, key facts can be found below.


The purchase of match tickets via unauthorised channels is strictly prohibited. These tickets may be counterfeit, stolen or do not actually exist. If you see anyone offering tickets for sale in this manner, please report them to the local police who will look to take immediate action.

Members of the Supporter Services team will be located in the West Ticket Office from 11am until 3:15pm on matchday if you require assistance.


We ask that you respect the staff, your fellow travellers and act as ambassadors of Manchester City Football Club at all times. We ask that you do not engage in any unacceptable behaviour travelling to and from Wembley Stadium both on public transport and within the ground itself.

Examples of unacceptable behaviour include (but are not limited to) breaching the Ground Regulations and engaging in any behaviour or using language which is threatening, intimidating, racist, discriminatory, abusive, or offensive and/or which is likely to cause a nuisance or harassment to any other person or compromise public safety.

This may include (but is not limited to) bringing hazardous or banned substances into the ground, using foul or abusive language, throwing objects, entry onto the playing area, chanting which is racially motivated and smoking including the use of electronic cigarettes, in the ground. 


A list of police recommended pubs can be found within the guide. 


Is available both inside and outside the stadium.  No food, drink or alcohol is permitted to be brought in to the stadium.  


We are located in the West end of Wembley Stadium.

Turnstiles open at 1pm and we advise that all supporters are inside Wembley Stadium no later than 60-minutes before kick-off.

Please arrive early as there are extensive security checks in place at the stadium, which may impact you entering the stadium in time for kick-off. To access the stadium, please proceed to the entrance stated on your match ticket.

Supporters are advised not to bring any bags unless essential. All bags will be searched, in accordance with Wembley’s security measures. Wembley Stadium does not provide a left luggage or property service. 

The Supporter Services phone lines will be open from 8am until 3:15pm on matchday. Please call +44 (0)161 444 1894 (option 1).

Thank you for your continued support and we look forward to seeing you at Wembley!

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