Club News

Thomas Cook: Key information for supporters

THOMAS COOK: Information for fans affected by the firm's closure
Following the news that Thomas Cook has ceased to operate, Manchester City would like to offer the following advice for any supporters who may be impacted.

Supporters who have purchased ‘Match Break packages’ (ticket and hotel accommodation) for fixtures at the Etihad Stadium are advised to follow the guidance issued by ABTA, to claim a refund for any purchase they have made with Thomas Cook Tour Operations Limited.

Information about how to make a claim via your debit or credit card issuer, as advised by ABTA, can be found by visiting: https://www.abta.com/thomas-cook-tour-operations-limited

Whilst Manchester City has not received payment for any match tickets from Thomas Cook, tickets will be reserved by the Club so that affected supporters are able to make a purchase for their fixture.  

To purchase tickets, please email [email protected] with your ‘Thomas Cook Sport Booking Confirmation’. Once the Club has validated this information, we will reply to each supporter with details of how to secure tickets.

Please note that payment will need to be made at least two weeks before the fixture.

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