CoachingHub is a subscription service made available by Man City, which allows members to access a range of on-demand educational content for football coaching (“Content”).
CoachingHub is for persons aged 18 years and over.
In order to access CoachingHub, you will need a “Cityzens” account. If you do not already have a “Cityzens” account, you can register at https://cityzens.mancity.com/. Suspension or cancellation of your “Cityzens” account by you or us for any reason will result in you being unable to access CoachingHub.
Your CoachingHub subscription
The subscription service on offer will be an annual subscription service (“Subscription Term”). Your subscription to CoachingHub will continue until terminated by us or cancelled by you (please see the Auto-Renewal and Cancellation sections below).
When you sign up for a subscription, you will be charged a subscription fee. The fee will be as quoted on our website from time to time and includes VAT.
We use a third-party payment provider called Stripe to collect payment on our behalf. Stripe will ask you for the information they need to collect and process the payment from you as part of the sign-up process.
If any payment is unsuccessful, your CoachingHub subscription will be void and you will not have access to CoachingHub. Upon an unsuccessful payment, we (or Stripe on our behalf) will attempt to process the payment two more times. If the payment is successful upon either of these further attempts your subscription will be re-activated from the date of the successful payment. However, if both attempts to process your payment fail, we will suspend your subscription to CoachingHub until payment in full is received.
Your non-termination or continued use of the Content reaffirms that we are authorized to charge your chosen payment method for the applicable fees on any auto-renewal.
We may change the price of the CoachingHub subscription from time to time; however, you will be given at least 30 days’ notice of any price changes. If you do not agree to any such price change, please cancel your subscription to CoachingHub before the end of your then Subscription Term.
Any promotional offer is made available in connection with the subscription to CoachingHub and shall provide access to CoachingHub:
- at the initial introductory price advertised on our website; and
- for the period set out on our website, beginning the moment that you confirm your acceptance of the promotional offer advertised by submitting valid payment details that are accepted by us (the "Promotional Period").
At the end of the Promotional Period, your subscription will auto-renew for another year at the fees advertised unless you cancel before the end of the Subscription Term (please see the Cancellation section on how to cancel below).
In order to be eligible for a promotional offer:
- you must not have subscribed to, or accepted a trial of, CoachingHub at any time previously;
- you must accept the offer before the applicable offer deadline advertised;
- you may only accept a promotional offer once and may not redeem an offer again;
- you are only permitted to register one account to take advantage of any introductory offer. We reserve the right to deactivate your “Cityzens” account if we have reasonable grounds to believe that you have registered multiple accounts; and
- you must use a valid and current payment method that is approved by our third party payment processor, Stripe.
Promotional offer eligibility is determined by Man City at its sole discretion and we reserve the right to revoke a promotional offer and put your account on hold in the event that we determine you are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent CoachingHub subscription to determine eligibility.
Your subscription will be automatically renewed at the end of each Subscription Term and the payment method you used to purchase the subscription will be charged for the next Subscription Term until the subscription is cancelled (please see the Cancellation section below for further details on how to cancel your subscription).
If you wish to cancel the auto-renewal of your subscription for the following Subscription Term, you must cancel your plan through your account page at least one (1) day prior to the end of your then-current Subscription Term.
You acknowledge that we start provision of the digital content immediately following acceptance of your order (which, by placing your order, you request us to do) and so by purchasing a subscription for CoachingHub and accessing any Content, you have agreed to the loss of your statutory “cooling off period” (the right to cancel your purchase and receive a full refund without giving any reason for up to 14 days from the date of purchase). Your statutory “cooling off period” will apply if you do not access any Content.
You can cancel your subscription for CoachingHub by visiting www.mancity.com/subscriptions. Please note, you will not be able to cancel your subscription within the CoachingHub mobile application.
Payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused Content. If you cancel your membership, your account will automatically close at the end of your current Subscription Term.
Your use of CoachingHub
CoachingHub offers football coaching guidance to enable you to develop your coaching skills, but you will not obtain any football coaching certification as a result of using CoachingHub and you shall not under any circumstances be permitted to suggest that you have been certified as a football coach by us, or otherwise have an affiliation with us, as a result of your use of CoachingHub.
You acknowledge and agree that your use of CoachingHub is for non-commercial, personal development purposes only and, without limiting the generality of the foregoing, you agree not to: (i) use CoachingHub or any Content for any marketing or other commercial reasons; or (ii) broadcast CoachingHub or any Content in any public-facing context (e.g., in any coaching sessions that you run or participate in).
You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the Content protections in CoachingHub; use any robot, spider, scraper or other automated means to access CoachingHub; decompile, reverse engineer or disassemble any software or other products or processes accessible through CoachingHub; insert any code or product or manipulate the Content of CoachingHub in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with CoachingHub, including any software viruses or any other computer code, files or programs.
You agree to comply with all applicable laws, rules and regulations in connection with your use of CoachingHub. You also agree to follow any additional reasonable instructions or requirements we make in relation to how you use CoachingHub, providing they do not conflict with any applicable laws, rules and regulations.
Access and updates
In order to keep CoachingHub up to date, we may from time to time run automatic updates or offer manual updates.
This may mean that we stop supporting certain devices and/or operating systems. It is your responsibility to ensure that you have a compatible device to access CoachingHub.
We reserve the right to change: (i) the presentation, features, functionality and/or Content of CoachingHub; (ii) any third party that we engage to provide any aspect of the service to you; and (iii) the way in which we provide access to CoachingHub, provided we shall use reasonable endeavours to ensure that any such change shall not adversely impact you and/or the continued provision of CoachingHub to you in a material way.
Device manufacturers also make updates to their devices which we have no control over. Updates made by device manufacturers may not always be compatible with CoachingHub and it is possible that certain Content may not be accessible to you following these updates.
Ownership of the rights in CoachingHub
CoachingHub, and the Content included within it, is protected by copyright and (where applicable) trademark law. All rights in CoachingHub and the Content are owned or licensed by us.
You acknowledge that for the duration of your subscription to CoachingHub, we grant you a limited, non-exclusive, non-transferable right to access CoachingHub and view the Content for your own personal and non-commercial use. Except for the foregoing, no right, title or interest shall be transferred to you.
Suspension and termination
We shall also be entitled to terminate your access to CoachingHub at any time, giving you as much notice as possible: i) should we be forced to for technical or operational reasons beyond our control; or ii) if we decide, at our discretion, to stop providing CoachingHub subscriptions.
If we decide to terminate in these circumstances, we shall refund the pro-rata proportion of any fee that you have paid for access you have not received.
You are responsible for ensuring that you have and maintain all necessary hardware and software to access CoachingHub. You will also need access to the internet to access the Content.
You acknowledge that the quality of the display of the Content may vary between devices, and may be affected by a variety of factors, such as your location, the bandwidth available and/or speed of your internet connection. HD, Ultra HD and HDR availability is subject to your internet service and device capabilities. Not all Content is available in all formats, such as HD, Ultra HD and HDR, and not all devices allow you to receive Content in all formats.
You will be responsible for paying all charges from your broadband provider. Streaming audio-visual content and downloading applications can use up a lot of data so you will need to check that your data allowance is adequate for your use of CoachingHub. We recommend you check with your internet provider for information on possible internet data usage charges prior to using CoachingHub.
You acknowledge the streaming software used to deliver Content may require third party software and that you will be subject to the terms and conditions and/or licences of said software when accessing CoachingHub.
Third party claims
If your misuse of CoachingHub causes any third party to bring a claim against us, you will be legally responsible for reimbursing us for any losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with that claim.
Our liability to you
You agree that your use of CoachingHub is at your own risk. The Content has not been specifically tailored to your requirements and we are not in a position to individually assess the suitability of any particular Content (or CoachingHub as a whole) for your particular needs. We are also not in a position to assess the environment you are using CoachingHub in or any equipment you may use. You should therefore use your discretion to ensure that you use CoachingHub and the Content in a responsible way and do not do anything which may put yourself or any other person at risk.
If you have any concerns at all about your health or physical condition you should consult an appropriate medical expert (for example, your GP or specialist) before commencing or continuing use of CoachingHub.
We do not represent or warrant that access to CoachingHub will be uninterrupted or that there will be no failures, errors or loss of transmitted information. We do not guarantee that CoachingHub will be secure or free from bugs or viruses or that you will be able to access or use CoachingHub at times or locations of your choosing, or that there will be adequate capacity for CoachingHub as a whole or in any specific geographic area.
We do not guarantee that using CoachingHub will give you any particular results, including that you will develop any particular level of skill or competence. Without limiting the generality of this, CoachingHub is not designed to enable users to become professional coaches or to enable users to obtain or maintain any particular type of certification, accreditation or role. You must not rely solely upon CoachingHub to develop or maintain skills required for a professional coaching role, nor should you make any decisions which may affect you professionally or financially (including applying for or leaving particular roles) in reliance upon your use of CoachingHub.
If our delivery of CoachingHub is prevented or delayed in a material way by an event outside our control, we will not be liable to you, providing we contact you as soon as possible to let you know, and take steps to minimise the effect of the delay. If there has been a material delay in access, you may contact us to obtain a pro-rata refund of any payments.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to CoachingHub.
Our registered office is at Etihad Stadium, Etihad Campus, Manchester, M11 3FF, United Kingdom. However, if you need to contact us for any reason you can email us at [email protected].
Electronic Communications. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or payment method, confirmation messages, notices) in electronic form only to your email address provided during registration or associated with your “Cityzens” account, so please make sure you have provided accurate contact details and let us know if your email address changes.
Exclusion of Third Party rights. This agreement between you and us is personal to you and no third party is entitled to benefit from it.
Governing Law. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
Last updated: 16 November 2021