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What does it take to run a football club? In CityTV's latest series we find out as we go behind the scenes at Manchester City to meet staff working in a variety of roles.
First up, is Matchday and Events Executive, Anna Pala.
Eagle-eyed observers may have spotted Anna pitch side on matchdays at the Etihad Stadium, since she joined the Club three and a half years ago.
In the first Access City episode, the CityTV cameras follow Anna on the day of the Blues' 3-1 Premier League win over West Ham.
From coordinating the team’s arrival at West Reception, to ensuring everything runs smoothly in the tunnel before kick off and being the eyes and ears for the rest of the event and production team, Anna is at the heart of the action.