Lottery T&Cs | City in the Community

cITY IN THE COMMUNITY mATCHDAY lottery: Terms & cONDITIONS

Aims and Objectives

The City in the Community Matchday Lottery (the “Competition”) is a competition run by City in the Community (“CITC”, “we”, “our”), a registered charity under Charity Number 1139229. The Competition takes place at selected Etihad Stadium home games (the “Relevant Match”) for persons with hospitality tickets. For certain fixtures, the sale of Competition tickets may be expanded to persons with general admission tickets. By entering, you fully agree and accept these Competition Terms and Conditions (“Competition T&Cs”) together with any specific instructions and terms for such competition which may be mentioned on the relevant section of the website.

The Competition engages matchday guests by offering the opportunity to enter a lottery to win items and experiences, such as a Manchester City shirt or football, exclusively signed by members of the first team.

The primary objective of the Competition is to raise vital funds for CITC’s work to empower healthier lives through football. 100% of the net proceeds of the Competition will be gifted to CITC.

About City in the Community

Founded in 1986, CITC is Manchester City Football Club’s (the “Club”) official charity. We support people across Greater Manchester by empowering healthier lives through football. Our youth-led programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.

Terms and Conditions

The Competition is licensed by Manchester City Council under the reference LC202506-559734.

Only guests aged 18 and over at the time of entry may participate in the Competition. By entering the Competition you warrant that all information submitted by you is true, current, and complete.

Tickets for the lottery may be purchased at £10.00 each (the maximum number of tickets any one person can purchase per lottery is 50 tickets). Entries for each lottery will be accepted until the end of the Relevant Match. Any entries received after the end of the Relevant Match will not be considered for the Competition. Winner(s) will be chosen at random by computerised random generator from all entries validly received and verified by CITC and/or its agents. The winner(s) of each lottery will be announced no later than 23:59pm of the day following the Relevant Match.

Prizes may be passed on to friends or relatives but you will still be held responsible for any actions involving the use of the prize by the transferee. The prize cannot be offered for sale. Other than as permitted pursuant to these Competition T&Cs, you may not transfer the prize to anybody. CITC reserves the right to offer an alternative or similar prize if a prize becomes unavailable for any reason. No cash alternative will be offered to any prize.

The following entries are not valid entries: (i) entries submitted using a method or technique designed to unfairly increase chances of winning; (ii) third party or bulk entries; (iii) entries made in breach of these Competition T&Cs; (iv) entries with inappropriate, illegal or offensive content; (v) entries received outside the Competition Period; (vi) dishonest entries; (vii) entries submitted by persons in breach of the Club’s ticketing T&Cs.

CITC may verify the validity of entries, disqualify any entrant and invalidate or recover prizes issued to an entrant following breach of these Competition T&Cs or if your conduct is contrary to the spirit or intention of the Competition. CITC deals with such prizes at its discretion.

City in the Community reserves the right to refuse an entry where we have concerns relating to:

Under-age gambling
Problem gambling
Self-exclusion
Suspicious activity (Anti-fraud measures (Proceeds of Crime Act 2002))

Payment may be made by card.

CITC cannot accept any responsibility for any loss, delay or theft of any payment or communication sent by post, direct from a bank or building society, fax or email.

All prize winners will be notified in person on the matchday or if this is not possible, subsequently by email. CITC’s selection of the winner(s) is final. A full winners list will be available from CITC ([email protected]) and on our website at https://www.mancity.com/city-in-the-community/citc-lottery within 10 working days of the draw. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted within 2 days of notification, or is unable to comply with these Competition T&Cs, CITC reserves the right to offer the prize to the next eligible entrant drawn at random.

CITC is not liable for delayed or non-delivery of prizes for any reason beyond its control, including but not limited to loss or theft in transit, any failure by you to accept delivery of a prize for any reason, or any failure by you to provide the correct contact information.

When participating in the Competition, you acknowledge that your name, address, e-mail address and date of birth will have been made available to CITC (the “Personal Data”). By entering the Competition, you agree to the collection, retention, usage and distribution of your Personal Data. Personal Data held by CITC is held in accordance with the Data Protection Act 1998 and will not be passed or sold to any other person or organisation.

The winner(s) agrees to participate in reasonable publicity relating to this Competition, including but not limited to having their name, photograph and disclosure of county of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-operate with any other reasonable requests by CITC relating to any post-winning publicity.

CITC reserves the right to amend or change any of the terms and conditions of the Competition by giving at least 30 days’ notice on our website. CITC further reserves the right to hold void, suspend, cancel or amend the Competition at any time as it sees fit and if voided, suspended or cancelled CITC is under no obligation to deliver the prize to any Competition entrant.

CITC reserves the right to reclaim prizes issued in error.

Persons employed by CITC, their partners or persons living in the same household are not eligible to enter the Competition.

All complaints and disputes will be dealt with in accordance with the Competition complaints process outlined below. Unresolved disputes will be referred to the Independent Betting Arbitration Service.

Any individual who engages with the lottery who wishes to make a complaint should first contact [email protected].
If the matter is not resolved at Stage 1 then the individual should contact David Soutar, Fundraising & Events Manager at City in the Community, Email: [email protected]. The Fundraising & Events Manager requires the complaint to be submitted in writing.
We hope that any complaints can be resolved, however if this is not possible then the complaint would be submitted to the third party arbitration service IBAS: Independent Betting Adjudication Service, PO Box 62639, London EC3P 3AS. Tel: 020 7347 5883. Email: [email protected].

A Self Exclusion policy exists and guests may self-exclude themselves from the lottery for a minimum period of six months by following the below process

Email [email protected] to state your request for self-exclusion
City in the Community will contact Manchester City Ticketing and Fan Support to ensure the individual’s supporter number cannot be used to purchase CITC Matchday Lottery tickets.
A follow up email will be sent to the individual to confirm that their capability to purchase CITC Matchday Lottery tickets has been removed for the agreed period. Further support can be found on the “GamCare” website www.gamcare.org.uk

Guests seeking further information concerning safeguarding around gambling may go to The Gambling Commission (https://www.gamblingcommission.gov.uk/public-and-players/safer-gambling).