Supporters who wish to sit in the main stadium environment are welcome to bring their own Sensory Aids into the stadium should they wish. 

Typical sensory aids may include things such as ear defenders, fidget spinners etc. We also appreciate supporters may benefit from bringing their own familiar snacks and drinks, please include this in your request if it applies to you. 

Please email [email protected] 3 days before the event so we can review your request and issue you with a medical exemption certificate.  

If the event is within the next 72 hours, please call the Access Team on 0161 444 1894. 

You are able to register your interest, via the form at the bottom of the page here: https://www.mancity.com/ticketing-and-hospitality/access/sensory-suite a member of the team will then be in touch with availability. 

In addition to the sensory room, our dedicated access team are on hand to help with a personal approach to making your matchday experience as accessible and inclusive as possible, e.g., through our sensory packs (including items such as fidget toys and ear deafeners) for those who feel they can sit in general admission but need some extra sensory support, please get in touch with [email protected] to find out more.

Should you wish to visit the stadium in a calming non-matchday environment ahead of your visit on matchday, please contact the access team on 0161 444 1894 (Opt 1 then 2) or email [email protected] where a member of the team will be happy to help. 

As part of your familiarisation tour you will be able to view your route into the stadium, your stadium seat and facilities such as the changing places facility and accessible toilets. 

• The Sensory Room is a tailored matchday experience for each family's sensory requirements
• A quiet space for families (of up to 4 people) to watch the match, either from the room itself or outside seating in the stadium bowl within the family stand 
• Full, unrestricted view of the pitch behind soundproof glass, creating a safe and controlled environment to watch the game

This dedicated sensory space will be in use throughout the season both on matchdays and for City in the Community to deliver sessions to participants on non-matchdays.

To be added to our waiting list, please fill in the form here

"From the very first phone call, we have been blown away by the passion, love and care you have put into this exciting project.

The emotion from staff during the day was enough to show how much this meant to them and how much hard work they had all put into it. Putting love and care into something makes it feel like you as a family are included in a way you can really join in. Inclusion is a word that is thrown around all too easy, however this is how you truly include a child with disabilities. You all made us feel like royalty and made us feel part of it!

Thank you so very much from the bottom of our hearts, seeing our boy smile like he did is a memory we shall forever treasure."

"I feel like you are doing a brilliant job in delivering something that will be so useful and rewarding for so many city fans who might never have dreamt that they would be given an opportunity to attend a game for something that they feel passionate about, I really had a lovely time with my boys and I think with the right encouragement to get them to sit in the outside chairs it will be the best stepping stone to hopefully work up to general admission seating."

"The sensory room itself blew me away, when we walked in the box, I was very impressed and then into the sensory room itself, oh I was in tears. It is just perfect for Alfie's needs and it worked its magic by calming my very over stimulated boy down during the second half.

Alfie sat in the stands for the first full half, something I couldn't even possibly imagine a couple of weeks ago. I cannot begin to explain how that feels.

Put quite simply, your wonderful team have worked so hard to create a safe and happy place for kids with additional needs. Not only has a lot of thought gone into this room but a massive amount of love and care.

For us the best part? To just feel normal. To feel how everybody else in that stadium felt even if it was for a short space of time.

You took our worries away."