Ticket News

Provisional plans to welcome supporters back to the Etihad Stadium

Provisional plans to welcome supporters back to the Etihad Stadium
Manchester City confirms its plans to welcome supporters back to the Etihad Stadium, subject to the UK Government’s announcement on tiering next week.

Should Greater Manchester (or Manchester) move to Tier 2, 2,000 supporters will be able to attend the Newcastle United home Premier League match on Saturday 26th December.

The Club will operate a ballot for this match with the vast majority of tickets being made available to 2019/20 Seasoncard holders, and a small number to existing Cityzens Matchday members. A ballot for existing Seasonal Hospitality Members will also be in operation.

Commenting on today’s announcement, the Club’s elected fan representative panel, City Matters said:

“We have been actively involved in the Club’s provisional plans to welcome supporters back.

"We have had several constructive meetings with the Club and we have worked together to ensure that fairness is at the heart of the plans that are being set out today.

"It has been a long time since supporters have had the opportunity to attend a match at the Etihad Stadium and we hope that they can return very soon, albeit at a reduced number.

"We will continue to work closely with the Club over the coming weeks and months to ensure the voice of supporters is represented.”

Match Ticket Ballot Process

From 9am, Monday 14 December, qualifying supporters will be able to enter the Manchester City v Newcastle United ballot.

Simply log in to your online account to submit your entry. The ballot will close at 11:59pm on Tuesday 15 December.

Tickets will be priced at £35 for Adults, £20 for 18-21, £15 for Over 65s, and £5 for Under 18s.

Entering the ballot does not guarantee that the ballot will be drawn, or that the match will go ahead with supporters in attendance.

The ballot for this match will only be drawn if the UK Government confirms that Greater Manchester (or Manchester) will move into Tier 2.

Whilst we will not restrict supporters from entering the ballot, cross-tier travel restrictions will apply.

If the ballot is drawn, only supporters whose address is registered in an area under the UK Government’s Tier 1 or Tier 2 restrictions will be eligible to purchase a ticket for the Newcastle United match.

Where multiple qualifying supporters live in the same household or within a support bubble, you can enter the ballot for up to a maximum of two (2) supporters.

Please ensure that your friends and family list is up to date with all the correct information to allow you to enter the ballots for you and those in your household or support bubble.

Disabled supporters with a personal assistant should enter the ballot as a group of two (2) and allocate the personal assistant supporter number to the ballot entry.

How will the ballot process work?

Supporters will be randomly drawn once the ballot closes.

Supporters who are successful in the ballot will be placed in a ‘priority pot’ and will be advised by email that they have been allocated a 24-hour priority sales window to purchase a ticket.

Supporters who are unsuccessful, will be placed in a balloted ‘reserve pot’ and notified in advance, by email, of their ‘reserve pot’ and sales window.

If tickets remain unsold from the ‘priority pot’ after the 24- hour window closes, the ‘reserve pot’ will open until such time the tickets are sold out.

There is no guarantee that the opportunity to buy will be offered to any and/or all of the ‘reserve pots’.

There may be multiple ‘reserve pots’ with varying sales windows that may open at different times.

Supporters who were offered the opportunity to purchase a ticket via the ‘priority pot’ and supporters who were able to purchase a ticket via the ‘reserve pot’, will only be offered another opportunity to buy a ticket, at such time as all supporters who wish to attend a reduced capacity match have had the opportunity to do so.

Supporters are encouraged to enter as many ballots as they wish, as whilst priority will be given to those that have yet to be offered a match ticket, they could still be in with a chance, for any future match, and at any time capacities increase.

We recommend supporters ensure their email address is up to date and check the correct filters are set up to avoid emails being sent to junk or spam folders.

Further information on the ballot process is available within our FAQs here: www.mancity.com/matchinfo

We advise that you take time to read this information carefully, prior to entering the ballot.

Health and Safety Measures

The Club will implement a range of health and safety measures on matchday and we ask that you take note of the following:  

  • COVID-19 Supporter Code of Conduct – you will be required to agree and adhere to our code of conduct and comply with all relevant policies and terms and conditions.
  • Health Questionnaire – all supporters will be required to complete a health questionnaire prior to attending the match.
  • NHS Track & Trace – to comply with the UK Government’s Track & Trace programme you will be required to scan on-site QR codes via the NHS COVID-19 app.
  • Digital ticketing – supporters will enter the stadium via their mobile device (Google Pay or Apple Wallet), rather than using an access card or paper ticket. [email protected] tickets will be available to select if required.
  • Photo ID – supporters aged 16 and above, including personal assistants, must bring photo ID to verify they are the named ticket holder to gain entry to the stadium.

A short video explaining what you can expect on matchday at the Etihad Stadium is available at: www.mancity.com/matchinfo.

Contact Us

Should you need assistance, you can call us on +44 (0)161 444 1894 and select:

  • Option 6 - for support with the ballot process or purchase of match tickets.
  • Option 1 - for general queries.

From Monday 14 December, we will be open from 8am to 8pm, 7-days a week. You can also contact us on our official Twitter service account, @ManCityHelp.

Thank You

We would like to thank you in advance for your cooperation with the new measures that we will be implementing on matchday at the Etihad Stadium, should Greater Manchester (or Manchester) move to Tier 2.

Whilst we look forward to welcoming supporters back, we recognise that not all of you will be able to join us at the stadium.

We continue to work closely with the Premier League and UK Government to increase our capacity as and when it is safe to do so.

We hope to see you very soon – it has not been the same without you.

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