A Manchester City Supporter Liaison Officer, along with members of the Safety & Security team will be in Paris to assist with any issues you may have in relation to tickets, travel or general questions.
They can be contacted by email on [email protected] or by mobile, +44 (0)7827 997817. They will be in Paris from the evening of Monday through to matchday.
Open to the public by appointment only at British Embassy Consular Services, 16 rue d’Anjou, 75008 Paris. Tel: +33 1 44 51 31 00.
Consular services in Paris are open to the public from 9.30am to 12.30pm Monday to Friday. They also operate a 24/7 service and can be contacted (from France) on 01 44 51 31 00, then select the option for Consular services.
IF YOU ARE ARRESTED
You can contact the British Consulate and request consular assistance if you are arrested, however they cannot get you out of prison, represent you in court or pay your bills. If you wish to contact an embassy official to ask they contact your next of kin, please make this request clear to the local police authorities.
Please ensure you keep the Supporter Liaison Officer updated at any time you speak to the British Consulate or have to make use of any of the emergency number.
If you lose your wallet, please try to cancel your credit cards as soon as possible. British Embassy officials cannot give you money to help you return home. You can use most major credit cards to obtain money from cash machines if you have your PIN. The British Embassy in Paris can provide you with telephone and internet facilities during opening hours.
If your passport is stolen report the loss to the local police as soon as possible and obtain a copy of the police report. Please be aware that you cannot travel back to the UK without a valid travel document. You will need to apply to the British Embassy in Paris, during opening hours for an Emergency Travel Document. This will mean applying for an Emergency Travel Document at the British Embassy on the Thursday after the game.
The Emergency Travel Document is a temporary one-way travel document which will allow you to return to the UK or back to your country of residence.
You will need to produce the following:
▪ a copy of the police report reporting the passport stolen (this is not required for a lost passport);
▪ one passport-size photograph.
▪ fee payment (payable in cash or by credit/debit card except American Express)
▪ Any details you may have of your return travel arrangements
▪ Authorisation from both parents if you are under 16
MINIMISE THE RISK
▪ Consider the impact of wearing Club colours when not inside the stadium
▪ Carry your passport at all times. Police conduct checks and want to see originals.
▪ Carry a note of the address of your hotel (in both English and French) – it can help people give you directions and ensure that taxi drivers know where you want to go.
▪ Keep the number of valuables you carry to a minimum - passport, a credit card, your phone and some money - and ensure they are secured (not in your back pocket).
▪ Change money at a bank, hotel, or in exchange kiosks – NOT on the street
▪ Carry the contact number for your travel insurer at all times.
▪ Carry the address and telephone number of the British Embassy so you can call for help.
▪ Leave a copy of your passport and other documents safe in your hotel in case you lose the originals.
▪ Do not carry weapons of any sort, you may get you arrested.
▪ Don’t commit acts of theft: you are more likely to be locked up rather than fined or deported.
Supporters can also find additional security and travel information as well as areas travellers are advised not to visit on the foreign office website, www.fco.gov.uk, also here at Travel Advice – France or follow Twitter, @BritishinFrance.
MATCH TICKET COLLECTION POINT
This is located at the ‘Guest Services Point’ between turnstiles P & V at the Parc des Princes.
You are advised to attend the collection point as early as possible to avoid delays. There will be no opportunity to collect tickets or wristbands once the facility is closed.
▪ You will need to present the passport that you have used to travel and this confirmation.
▪ Other ID or photocopies will not be accepted under any circumstances.
Please note that match tickets are non-transferable.
GETTING TO THE STADIUM
The address for the Parc des Princes is 24 Rue du Commandant Guilbaud, 75016 Paris, France.
Officially opened on 4 June 1972, the Parc des Princes has a seating capacity of 48,712 supporters. The Parc des Princes is the fourth largest football stadium in France. Originally a velodrome, it was the finish line of the Tour de France from the first event in 1903 until General Charles de Gaulle ordered the track demolished in the late 1960s. He decided in 1967 that the Parc des Princes should be dedicated to football and rugby games. The Parc des Princes was the national stadium of the France football team and the France rugby union team until the construction of the Stade de France for the 1998 FIFA World Cup.
Supporters are advised to make their own way to the stadium which is located approx. 7km from the city centre.
By Metro Only use Metro line 9 to Porte de Saint Cloud to get to the stadium.
From Paris Gare Du Nord Eurostar Terminal, take Metro line 4 to Strasbourg-Saint-Denis, then Metro line 9 to Porte de Saint Cloud.
From Paris Charles de Gaulle airport, take RER B to Gare du Nord, then Metro line 4 to Strasbourg-Saint-Denis and Metro line 9 to Porte de Saint Cloud.
From Paris Beauvais airport, take the coach to Porte Maillot, then Metro line 1 to Franklin-Roosevelt and Metro line 9 to Porte de Saint Cloud.
From Pullman Paris Montparnasse, take Metro Line 6 from Montparnasse Station to Trocadero Station, then change to Metro Line 9 to Porte de Saint Cloud.
By Bus Bus numbers 22, 62, 72, 175, 189 and 289 also run to the Porte de Saint Cloud
Access Paris Saint-Germain’s stadium route planner here: https://billetterie.psg.fr/en/practical-information/parc-des-princes-access
There is no official fanzone or meeting point for supporters. Local police will be in the city centre and will be happy to assist if you need any advice on where to go.
There are bars around the stadium as you exit the Metro at Porte de Saint Cloud. Supporters are welcome in this area at any time and are encouraged to be close by the stadium no later than 6pm (local time) due to traffic and so that you can enter the stadium in time for kick-off due to the additional security checks that will be in place.
▪ There is no designated fanzone in the city centre.
▪ Supporters are advised to make their own way to the stadium
▪ Parc des Princes is located approximately 7km from the city centre.
▪ Supporters should arrive at the stadium using Metro Line 9, Porte de Saint Cloud
▪ Supporters are advised to be extra vigilant and there will be an increased police presence both the day before and day of the match to alleviate any concerns that you may have.
▪ Proceed in to the stadium upon arrival to take your seat and do not remain outside
AT PARC DES PRINCES
Match Tickets: Only supporters with a valid match ticket will be admitted. Those with damaged or forged tickets, or people who have lost or had their ticket stolen will not be allowed access. Entry into the stadium can be slow. There will be ticket checks and searches at the entrance to the turnstiles.
Stadium Access: Manchester City supporters are seated in Blocks 101 and 102 (lower) and Blocks 301 and 302 (upper). Access to the stadium is via Entrance V.
The stadium opens 90 minutes before kick-off, you are advised to arrive well before the start of match as ticket and security checks can take up to a good hour to complete before admittance to the away end. All supporters must be inside the stadium no later than 60-minutes before kick-off (8pm local time).
Full body searches will be carried out by French police. The process will be thorough and time consuming. Please expect to go through 3 different check points before entering the stadium. Once inside the stadium, supporters go down a flight of concrete stairs and the blocks are clearly signposted in front of you.
Paris Saint Germain and the French Police have stated that supporters will not be allowed in the stadium if:
- You do not have a valid match ticket and wristband
- You have been prohibited from attending sports events in the past
- You are visibly drunk or under the effect of narcotics
- You are found to be carrying prohibited items
There is safety netting to one side of the away end, but there is no safety netting that obstructions the view of the pitch. Local police will be positioned inside the away end.
Any City supporters in the home areas of the Parc des Princes face ejection for inappropriate behaviour and this may result in further sanctions being taken by Manchester City Football Club. CCTV is installed across the whole of the stadium.
Category One: Access to the stadium is via Entrance K, with seats located in Block 117. No Club colours are to be worn in these areas. Please check your ticket to ensure you enter the correct entrance.
Toilets: Both male and female facilities are available on both levels. On the lower level these are accessed down a flight of concrete stairs.
Luggage: There is no area to leave luggage so please make alternative arrangements at your hotel or leave on your coach as it will not be permitted into the stadium.
Acceptable items: Flags and banners (excluding poles) subject to size, language and content checks at the stadium on the day
Small bags no bigger than A4; content will checked upon entry
Small cameras for private use only
No megaphones and drums
No pyrotechnics, smoke bombs or flares
Professional audio or visual recording equipment
No bottles or cans will be allowed in to the stadium
Alcohol is banned within the stadium: it is an offence to be under the influence of drink and drugs when you enter the stadium.
Possession and use of recreational drugs is illegal and any infringement may result in arrest and imprisonment.
Discretion lies with the Paris Saint-Germain stewards and local police as to who is deemed a safety risk, so please drink sensibly or you may face the possibility of not being allowed to enter the stadium.
Respect the Badge: We recognise that most supporters want to watch a football match and not to listen to abusive or indecent language from the stands. Discriminatory behaviour which includes, shouting, chanting or actions such as racist, sectarian, homophobic, sexist or anti-disability behaviour is unacceptable.
If you witness incidents like these please get in contact with a steward as soon as you can and report your concerns, this will help us to act on them as quickly as possible. You can also alert the Supporter Liaison Officer by email [email protected] or by mobile, +44 (0)7827 997817.
The use of pyrotechnics, flares and smoke bombs is also prohibited, and anyone found in possession of or being associated to these items faces arrest.
Kick it Out: The ‘Kick It Out' app provides news updates on the campaign’s latest projects, but its most prominent feature is the ‘Report It!’ function which empowers people at all levels of the game to report incidents of discrimination.
We are proud to support this campaign. The Kick It Out football fans’ guide to reporting abuse and discrimination can be found here or download the app today.
The local police have advised that all supporters arrive at the stadium no later than 8pm (local time), as the security checks at the entrance may take some time.
We have included a Parc des Princes map which will assist with locating all the entrances on the day. You can also visit the Paris Saint-Germain website for further information on the Club.
We trust you have found this information useful. Should you require clarification or have any questions, please contact a member of the Supporter Services team on +44 (0)161 444 1894 (option 1) in advance of the match alternatively use the email or mobile number provided, on matchday.
We wish you a safe flight and look forward to seeing you in Paris.
Parc des Princes