iPhone Step-by-step guide
Video and picture guide showing each step to add your Mobile Season Ticket to your wallet.
Mobile Tickets
What are mobile tickets?
Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Pay on your smartphone or smartwatch.
Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Joie Stadium by holding your device above the reader at the turnstile.
Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.
HOW DO MOBILE TICKETS WORK AT THE TURNSTILES?
See our video below for how to scan a mobile ticket.
important information for the 2024/25 season
All match tickets that have been purchased by Cityzens Matchday Members will be loaded to your Mobile Membership Pass. You will not be able to download your match ticket directly from ‘my tickets’ as your match ticket will be loaded to the pass.
If your pass has not yet been downloaded, this can be done from the ‘Memberships’ tab.
MOBILE SEASON TICKETS
If you have changed your mobile device or have removed your Season Ticket from your Apple Wallet*/Google Pay please follow the videos below to re-download. If for any reason you receive an error message when re-downloading to your device please contact the Club.
*If you have recently updated your Apple iPhone to the latest iOS software and your pass does not show in your wallet please retrieve this from ‘View Expired Passes’ in the first instance.
