What are mobile tickets?
Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Pay on your smartphone or smartwatch.
Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Academy Stadium by holding your device above the reader at the turnstile.
Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.
How do Mobile Tickets work?
Why is manchester city moving to mobile tickets?
A mobile ticket is the safest, most convenient, and flexible way to receive your match ticket while increasing protection against fraud. It’s our effort to make your Manchester City experience the very best.
Choose Mobile Tickets for:
- Quick and easy entry to The Etihad Stadium or Academy Stadium using your mobile phone or smart device
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
- An easy way to go green by printing less paper
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As long as your mobile device has an NFC chip you should be able to use it for mobile. If you use Google Pay or Apple Pay then you will have NFC.
Apple: All Face ID (facial unlocking) iPhones are supported. All Touch ID (fingerprint unlocking) iPhones are supported (with the exception of the iPhone 5). Mobile ticketing is also available on all Apple Watch models.
iPhones must be iOS 12 or above to download your mobile season ticket.
To check you have the most up-to-date operating system click here.
Android: Phones must run the latest version of Android, where possible. Google Pay must be installed and up to date, and NFC must be enabled. Please check here for help updating your Android device if required. Mobile Season Tickets can be added to Android devices with NFC. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on). Otherwise, the best way to find if your phone has NFC is to find the settings for it on your phone.
- Open Settings.
- In the 'Search settings bar, type 'NFC'.
- Tap and turn on NFC.
- If you can't find NFC, your phone will not support Mobile Season Tickets.
Android: Most recent higher end Android devices have NFC. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on):
Otherwise, the best way to find if your phone has NFC is to find the settings for it on your phone.
For full information from Google, follow this link
During the checkout process you will be offered the option to receive a mobile ticket.
Once you have completed the checkout process you will then receive an email confirming your booking and a separate email which includes a link to add the mobile ticket to the Apple Wallet or Google Pay.
If you are buying multiple tickets for supporters who are linked to your friends & family each supporter will receive a separate email containing the unique link to their mobile ticket.
If a friend or family in your group does not have an email or NFC device, you can select your email in the delivery section of the purchase journey and the link to download their ticket to your phone will be emailed to you.
If you purchase multiple fixtures at the same time and select mobile tickets, you will receive one email (per supporter) containing a link for each match.
Season Ticket Holders that have downloaded their Mobile Season Ticket can use Ticket Transfer to send their mobile ticket to a supporter linked in their Friends and Family, on a match-by-match basis. Find out more here.
Match buyers can forward mobile tickets to supporters they have purchased for by forwarding the Ticket Confirmation email containing the ticket download buttons, onto the supporter.
If no-one in your group has a phone with an NFC chip, please contact the Club to discuss options. Phone lines are open 9am to 5pm Monday to Friday with the exception of Thursdays when we open at 10am.
+44 (0)161 444 1894
(Option 1, option 2, option 1)
If you chose mobile ticket but don’t have a smart phone (iPhone, Apple Watch, Android Phone or smart watch), you can send the ticket to a friend of family member you are attending with who can load the ticket onto their phone and enter with you. If no one in your group has an NFC capable device, please contact supporter services on +44 (0)161 444 1894 and a member of the team will try to assist.
You will receive a link to your mobile ticket(s) via email containing buttons for Apple Wallet and Google Pay.
- Open the email on your iPhone or Android
- Tap on the Add to Apple Wallet or Add to Google Pay button
- Follow the on-screen instructions on your phone to add your ticket.
You can add multiple tickets if someone in your party does not have Apple Wallet or Google Pay.
You can check if this process has been successful by going into your Google Pay or Apple wallet app and going to passes and swiping down respectively.
Each ticket can only be sent to a wallet once so make sure you open the link on the correct device.
Watch our 'how to' videos above to see the full process.
Watch our 'How do mobile tickets work' video above to see exactly how a mobile tickets is used to access the stadium.
Firstly, please don’t forget to charge your phone before you leave for the Etihad Campus and please remove any bank cards from your phone wallet otherwise they turnstile will not be able to read the matchday ticket due to interference from any other contactless cards.
We recommend getting your pass ready before you get to the turnstiles. The tickets live in the bottom of the Apple Wallet or on the Passes tab of Google Pay.
If you have an Android device, you may need to turn on ‘NFC’. You will be prompted to do this when you open Google Pay.
To use your mobile ticket to access the stadium, hold your handset close to the contactless reader on the top of the turnstile until the light flashes.
If you have an Apple device, the NFC chip is likely to be on the top of the device. If you have an Android device, the chip is likely to be more central, but could be anywhere on the device, so please make a note of where it reads for future reference.
If you have a valid Adult ticket the light will turn green and you can enter the stadium. The turnstile may show other colours depending on your price type.
If the light turns red or you are unable to enter, please seek help from the nearest steward, who will be happy to help.
Don’t put your phone inside the scanner on the turnstile as this will not grant you access. The scanners are only for tickets with a barcode.
Ideally each supporter would have their own mobile device however we do understand not everyone has a personal mobile phone, particularly our younger supporters.
More than one ticket can be loaded to one phone (although each ticket itself can only be loaded once). If your child or any one in your group does not have a mobile device with an NFC chip, we would recommend loading their ticket to your phone.
When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the child's ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.
Newer yellow Huawei smart phones do not support Apple Wallet or Google Pay therefore, supporters with this handset will not be able to use it to access the stadium. Any supporters with a newer Huawei device can request a Print at Home ticket or, collect a paper ticket from the stadium instead.