Q: What device do I need to access Man City for TV?
A: You are able to install the app on Apple TV (fourth generation or above), Amazon Fire TV Stick and Roku devices. Additionally, the app is currently available on LG Smart TVs and devices running Android TV (including Sony TVs, among others), with more to follow very soon.
Q: Which version of Apple TV do I need?
A: You need to have a fourth-generation Apple TV or above. Apple released the fourth-generation Apple TV in September 2015.
Q: How much is Man City for TV?
A: Man City for TV is free to install and access to the latest videos from CityTV is included. Premium content requires a paid monthly City+ subscription. All new users will have one month’s free trial without charge, before a rolling monthly contract of £1.99 per month (which can be canceled at any time as required).
Q: Why isn't premium content available in my country? A: Premium content is currently available in 39 countries worldwide:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, UAE, United Kingdom, United States, and Vietnam.
Unfortunately, users in other countries will not have access to premium content after the 30-day free trial, however, we are constantly reviewing the territories in which this is available. For more details, please refer to our terms and conditions.
Q: Who can watch pre-season friendlies?
A: Our pre-season fixtures in Nanjing and Shanghai are available for users in OTT territories excluding the UK and Ireland. Fans in the UK and Ireland will be able to watch the games on Sky Sports.
Our fixtures in Hong Kong and Yokohama are available for users in all OTT territories.
Q: What is the minimum speed that my internet connection needs to be in order to playback video on the app?
A: A minimum speed of 0.5mb is required to playback standard definition content but we strongly recommend a higher speed for optimal viewing. High definition playback requires a connection of 5mb.
Q: What type of activity do you track on the app?
A: We only track anonymised viewing data for the videos within the application. If you purchase access to premium content, then this information is securely stored for reporting purposes only. We cannot see which videos you watch.
Q: Do I need to log in to use the app?
A: No. You will only need to log or create a Cityzens account when you subscribe for City+ premium content.
Q: I’m having problems logging in to my Cityzens accounts
A: You can reset your password at profile.mancity.com
Q: How do I cancel my subscription?
A: Visit www.mancity.com/subscriptions to cancel your subscription with us.
Q: How can I update my payment card for my City+ subscription?
A: You can update your payment details here.