WHAT’s new for 2023/24?

Working alongside City Matters, we have expanded the number of fixtures* that have guaranteed refunds in the 2023/24 season to 12**, up from six in 2022/23. 

Guaranteed refunds are granted to Season Ticket Members who list their seat on the Ticket Exchange no later than 10 days prior to each of the 12** fixtures. You can continue to list within 10 days of the fixture, however the refund is not guaranteed and is subject to the ticket reselling.

You can list your seat on the Ticket Exchange now for any home Premier League fixture. Please note: most fixtures are subject to change so we would recommend waiting for official fixture confirmation before listing, as once your seat is sold you cannot claim it back. 

Listed seats will be available for fans to purchase approximately 4 weeks before the match.

If your seat remains unsold 3 hours before kick-off you will receive an alert on matchday, the ticket will be returned and you can still attend the game or Transfer your ticket.

Please note, the deadline for listing tickets is now 24 hours prior to kick-off.

*Refunds are guaranteed for any seats listed on the Ticket Exchange, for the following fixtures: Arsenal, Brighton and Hove Albion, Chelsea, Everton, Fulham, Liverpool, Manchester United, Newcastle United, Nottingham Forest, Tottenham Hotspur, West Ham United and Wolverhampton Wanderers.

**Guaranteed refunds have been increased to 7 for Silver Season Ticket Members.

Ticket Exchange Guaranteed Refunds

There’s only one place that you want to be on matchdays, but sometimes you just can’t make it to the match. Ticket Exchange is a great way to create a flexible Season Ticket. Ticket Exchange allows you to list your ticket for the games that you cannot attend and earn your money back. This also ensures that a fellow fan can attend the game instead and ensures our team have support on match day.

This Season, 12 matches (selected matches only, to be confirmed in due course), 7 games for Silver Season Ticket Members will be guaranteed refund matches.

Tickets can only be listed 24 hours prior to each match. Refunds will only be guaranteed for tickets listed over ten days before the game. 

More information on this will be issued ahead of the new season

How it works

  • Any Season Ticket holder can sell** their seat for up to ten home Premier League matches (excluding personal assistants). Manchester City Women's Season Ticket holders will be able to list on the exchange for the matches that it is open, which will be dependent on demand for the relevant match.
  • Listed tickets will go on sale to other supporters approximately 4 weeks before matchday or when we sell out of general admission tickets, whichever comes first.
  • If your seat sells, you will receive the equivalent funds for one nineteenth (1/19, one home Premier League fixture) of your Season Ticket price***
  • If your seat sells for a Manchester City Women's match, you will receive the equivalent funds for one-eleventh (1/11th, one Women's Super League fixture) of your Season Ticket price.
  • Once the match has taken place, you will receive your funds for that match in your UK-nominated bank account.
  • No additional fees apply, and you will retain your ticket points for any traded match.
  • Only Season Ticket holders can sell their seats on City Ticket Exchange and it applies to home Premier League/Women's Super League matches only.

Please note that once your seat has sold on the Ticket Exchange, as per our ticketing Terms and Conditions, the buyer of your seat can still cancel their purchase and receive a refund up until 7 days before the fixture. In the event of this happening, the Club will notify you by email that your seat has no longer sold and has instead been re-listed on the Ticket Exchange.

Terms and Conditions apply. Funds can only be deposited into a UK bank account.

*This only applies to Men's first-team matches
**You can list your seat as many times as you like but it can only be sold a maximum of ten times.
***93:20 Season Ticket holders will receive the equivalent funds of one twenty-secondth (1/22) of their Season Ticket price. Silver Season Ticket holders will receive 1 fourteenth (1/14) of their Season Ticket Price.

  • Listed tickets will go on sale to other supporters approximately 4 weeks before matchday or when we sell out of general admission tickets, whichever comes first
  • If your seat sells, you will receive your funds for that match in your UK-nominated bank account once the match has taken place. Should your seat be sold, the funds for this match will be paid directly into your UK-nominated bank account is typically 15 days, although this can take up to 45 days.
  • We keep your seat on sale up to 24 hours prior to kick-off, though if your seat doesn’t sell, we’ll notify you via email so you still have a chance to attend or transfer your ticket to another Family & Friend. Click here for more information

1. Log into your account here

2. Select ‘View Ticket Exchange’ from the Welcome page

3. Select the seat(s) that you would like to list for sale then press ‘OK’

4. Double-check the game and Season Ticket seat that you are listing for sale

5. Select or add the payment details that you want the money going into should your seat successfully sell then press ‘OK’ to confirm

6. Congratulations - Your ticket has now been successfully listed and is up for resale

Please note: Ticket Exchange is only available for Men’s first-team Premier League fixtures and Man City Women’s Super League games. 

10 GAME policy

We understand it’s not always possible to attend all 19 Premier League home games. For games you can’t make, our Ticket Exchange and Ticket Transfer options allow for other City Fans to cheer on the team.

Please note, Season Ticket Members are required to attend the game, list on the Ticket Exchange, or transfer their ticket for at least ten home Premier League matches a season. If this criteria is not met, you may not be able to continue to use your Season Ticket.

We’re here to support you to manage your Season Ticket. Please contact us if you’d like to discuss how best to manage your Season Ticket in 2023/24.

MORE INFORMATION HERE

Please Note

  • The Ticket Exchange is available to Season Ticket Members only.
  • No fees apply to list your ticket, and you will retain your ticket points for any traded match.
  • There’s no limit to the number of times you can list, but you can only sell your seat for up to ten home Premier League fixtures, as per the 23/24 Season Ticket Terms and Conditions 

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