Manchester City Football Club prides itself on being inclusive and working with all its supporters.
We recognise that disabled supporters may need assistance to fully enjoy the experience at both the Etihad Stadium and Academy Stadium and offer a variety of reasonable adjustments based on individual needs.
The capacity of the Etihad Stadium is 55,000.
In line with the guidance found in ‘Accessible Stadia’, published by the Football Licensing Authority (FLA,) and provided by The Football Stadia Improvement Fund (FSIF), a minimum of 240 wheelchair positions are required.
There are 255 wheelchair positions in the Etihad Stadium (exclusive of private viewing boxes):
|Level 1||Level 2||Level 3|
There are five accessible entrances at the Etihad Stadium: D, H, M1, S and W doors, all of which are clearly sign posted.
For supporters located on Levels 2 and 3, a lift is available at these entrances.
Please note: that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay some Etihad Stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be three wheelchair bays, then three carer seats.
Powered wheelchairs and powered scooters are permitted into the Stadium, but please note the following:
The maximum permitted speed for powered wheelchairs or scooters is 4mph.
Larger Scooters may not be able to access some wheelchair positions, please contact the access team for more information.
All ambulant supporters are able to enjoy the game in the Etihad Stadium with their personal assistant (subject to qualification and requirement), from any seat they choose.
If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the Club’s Disability Access Team to discuss their requirements in more detail.
We ask all supporters to consider the height and rake of the Level 3 stands as they may not be suitable.
Handrails are available to provide support should you choose to sit on this level. Every effort will be made to accommodate such requests, subject to availability.
Deaf or hard of hearing supporters
The Club have induction loop equipment in all reception areas, the club shop, ticket office and at designated and signed food kiosks in the stadium.
On match days at the Etihad Stadium, information will be carried on the electronic scoreboard and via the Public Address System.
The Club do not currently have a textphone/minicom system, however we are investigating the possibility, along with how the Club can make or receive calls using RNIDs ‘Text Relay’ System.
Blind or partially sighted supporters
Complimentary headsets are provided at the Etihad Stadium upon request to enable supporters to listen to the audio match commentary and can be pre-ordered through the club.
Upon request the Club will take steps to provide accessible information on CD, large print and Braille. The news articles on the official Manchester City website are fully accessible for blind and partially sighted supporters who use text based browsers (with the exception of any video content).
For EDS fixtures, Audio Descriptive Commentary equipment will need to be pre-ordered no later than 48 hours before the fixture.
Learning difficulties and unseen disabilities
All supporters are able to sit anywhere in the Etihad Stadium to enjoy the game, from any seat they choose. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements (a certain area, block or row) they should contact the club to discuss their requirements in more detail.
Every effort will be made to accommodate such requests, subject to availability. Requests for personal assistants will be given due consideration and where provided, supporters will be required to complete a Personal Assistant Registration Form.
Any supporter wishing to attend the Etihad Stadium with an assistance dog must contact the club on +44 (0)161 444 1894 or email [email protected] so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.
Temporary mobility restrictions
Supporters suffering from temporary mobility restrictions (e.g. broken leg) that may affect access to the Etihad Stadium, should contact the club ahead of the match to arrange alternative seating (subject to availability).
At the Etihad Stadium, there are 21 visiting supporter wheelchair bays. 12 are located on a Super Riser on Level 1 of the South Stand and 9 are located on the Level 2 platform immediately above the visiting supporter section.
The wheelchair bays located on Level 2 do not have direct access to the concourse.
Accessible toilets are accessible either on the Box Level corridor or there are facilities adjacent to Legends. In relation to food and drink, an order pad will be handed to visiting disabled supporters when they arrive. Orders will be taken up to 15 minutes before kick-off (for service before kick-off) and up to five minutes after kick-off (for half-time service).
Food and drink will be delivered to the seat approx. 15 minutes after the order has been placed or at the start of half-time if ordered beforehand. Cash is paid on delivery. In line with the Ground Regulations, there will be no alcohol served in these locations.
Complimentary headsets are provided at the Etihad Stadium upon request to enable blind or partially sighted supporters to listen to the audio match commentary; these can be ordered through the Club’s Access Officer.
An induction loop system is installed at the Etihad Stadium South Stand Ticket Office which is used by visiting supporters
If, for any reason, any visiting supporter feels they have more specific seating requirements (a certain area, block or row in the away end) they should contact their own Club’s Access Officer who will liaise with Manchester City Football Club. Every effort will be made to accommodate such requests, subject to availability.
A number of accessible car parking spaces are made available to visiting supporters. Manchester City FC will advise the opposing Club’s Access Officer and/or a member of their Ticketing Team with regards to the number of bays available and any qualifying sales criteria. Minibusses and coaches are free of charge.