OFFICIAL MATCH TICKET
Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.
IMPORTANT MATCH TICKET INFORMATION
As requested by Real Madrid, the name of the supporter who has purchased the match ticket will be written on the front of the ticket. Once the name has been written on the ticket, it cannot be altered in anyway, as this will render the ticket invalid for use. Once names have been submitted onto tickets, these tickets cannot be refund as these would now be deemed invalid.
All tickets must be allocated to the travelling supporter and you must not purchase a ticket on your account, to pass on to another supporter. This will result in supporters failing to gain access to the stadium.
Photo identification (passport) will also be requested at the turnstiles to validate the name on the ticket, to allow entry in to the stadium.
In addition, duplicate tickets will not be issued. This will be strictly adhered to, so it’s important to keep your ticket safe at all times.
Working alongside Sportsworld, we will be offering travel packages to Manchester City fans wishing to attend Real Madrid vs Manchester City. Please note, places on the plane will be issued on a first come, first served basis, and payment will be taken at point of sale. All travellers must have an official match ticket, purchased directly from the Club. Anyone that is not successful in obtaining a match ticket will receive a full refund for their travel package.*
Supporter Day Trip Packages will be available priced £329pp, and include the following:
• Return charter flight from Manchester Airport to Madrid (Madrid-Barajas Adolfo Surarez Airport)
• Return stadium transfers
• Dedicated onsite Sportsworld representative
• Pre-event travel support from the Sportsworld team
• ATOL protected
• All airport taxes
Packages will be available now. To apply, click here.
*Terms and conditions apply. The club reserves the right to alter, change or withdraw the travel package subject to qualifying numbers.
RESPECT THE BADGE
Manchester City Football Club is proud to have the best fans in the world and with your help we plan to keep it that way. As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. On your visit to Santiago Bernabeu Stadium please respect the stewards and staff at the Club and we ask that you:
- Remain in the seat that you have purchased.
- Keep your ticket with you at all times.
- Do not block the aisles or gangways.
- Do not smoke.
- The use of pyrotechnics, flares and smoke bombs is strictly prohibited
The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. For queries, please call +44 (0)161 444 1894 (option 1,1,1). To keep up to date with all the current ticketing information follow official Twitter account, @MANCITYHELP
All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2019-20 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team.