Ticket details for City's Champions League group clash away to Shakhtar Donetsk...

UEFA Champions League  - Ticket Information

Shakhtar Donetsk  v Manchester City  

Wednesday 18th September

Kick off – 10:00pm (local time) 

The Club has received an allocation of 1,990 tickets 

Ticket price 


Please note: Concession prices are not available and all juniors must qualify in their own right for this match.


Please note: The club will not be offering an official travel package for this fixture.

The following groups will receive an allocation of tickets for this match: Supporters, Seasonal Hospitality Supporters, Football Management, Players, Club Partners and the MCFC Supporters Club.

The Club would like to remind supporters that it advises against booking travel or accommodation for fixtures until they secure a ticket. Fixture dates and kick-off times can change at any time.


Tickets will be available online at mancity.com/tickets, by telephone on +44 (0)161 444 1894 (option 1, option 1, option 1)* for supporters that meet the following criteria

There are no in-person sales for this match.

 Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme Thursday 5th September at 10am.

 Any Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard Thursday 5th September at 3pm.

 Any Cityzens Match Day Members - Friday 6th September at 9am.

 General Sale – Friday 6th September at 3pm. 

*Tickets purchased over the telephone will be subject to a £2.50 booking fee per ticket. Phone lines are open 8am-8pm 7 days a week. *Booking fees may apply.   


Ticket points are no longer awarded for away fixtures. For more information on ticket points click here


The Club has received an allocation of 5 wheelchair bays with the provision for a free personal assistant. Qualifying disabled supporters can purchase by calling the Access Line on +44 (0)161 444 1894 (option 1, 2, 2) or online as follows;

• Wheelchair bays – simply log in to your online account, select the ‘wheelchair section’ and you will be allocated the best available position

When purchasing online, select the quantity as one ticket, as this will pull through the personal assistant to the basket. Within the basket, you can then change the owner of the second ticket to your personal assistant. 

We do not restrict where a supporter sits as we are aware that you may wish to sit with your friends and family.  If you have a specific seating requirement where you need to discuss the specific seats that the opposing club may have allocated for easy access, please contact the Access team on +44 (0)161 444 1894 (option 1, option 2, option 2) to discuss your needs in more detail.


Supporters purchasing online will need to have a valid email address which is already registered with the Club, and a valid supporter number, before they can log into their account online. If any supporter has forgotten their password, they will have the option to request a new password which will be sent to their registered email address. You can also view your ticket points online by logging in here, and clicking ‘My Account’. 


Don’t forget to link your Friends and Family before you buy. You can do this at any time, why not log in online now and set your group up now.


As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester.  On your visit to the Metalist Stadium, please respect the stewards and staff at the Club and we ask that you:

• Remain in the seat that you have purchased.

• Keep your ticket with you at all times.

• Do not block the aisles or gangways.

• Do not smoke.

• The use of pyrotechnics, flares and smoke bombs is strictly prohibited

The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. For queries, please call +44 (0)161 444 1894. To keep up to date with all the current ticketing information follow official Twitter account, @MANCITYHELP

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2019-20 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team. It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.