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Shakhtar v City: Supporter information

Shakhtar v City: Supporter information
Below you will find important service information ahead of our Champions League away match against FC Shakhtar Donetsk on Wednesday 18 September, kick-off 10pm (local time).

Travel Advice for this match can be found here but key information is called out below.


Supporters are located in the South-East Corner of the stadium in Sectors 30 and 31. Turnstiles open at 8pm (local time). Supporters enter the stadium via a dedicated entry point, AWAY FANS ENTRANCE (sectors 30-31). 

There is no lift to the away section. There are 6 flights of stairs to the upper level. There is an additional 1 flight, to the very back row of each section, and 1 flight down to the front row. Handrails are available for additional support.

The Wheelchair bays are located in the home area of the stadium, and entry is via SECTORS 5-9. Once through the stadium entrance, you will be directed to the raised platform. There are accessible toilets and refreshments available nearby.

The local police have advised that all supporters arrive at least 1-hour before kick-off as the security checks at the entrance may take some time. Anyone not in the stadium 30-minutes before kick-off may be delayed in entering the stadium.

Once inside the stadium, it is important that aisles are kept clear at all times. The Club accepts no liability for tickets purchased through unofficial channels. 

The final decision as to who enters the stadium lies with FC Shakhtar Donetsk and the local police.


Any supporter collecting tickets can do so from the Club’s Supporter Liaison Officer who will be located outside the away end, two hours before kick-off.


Refreshment outlets available outside of the stadium, and within the holding area once through the turnstiles. 

Payment by cash (UAH), though one concession will have a credit card facility. 


No large bags and luggage are permitted inside the stadium. There is a left luggage unit at the away end, if needed.


Shakhtar Donetsk U19s v Manchester City U19s FC Metalist Training Ground - Vysokiy, kick-off 1pm (local time)

Tickets are free and will be provided to supporters upon arrival.  This stadium is located approx. 30-minutes from The Metalist Stadium. Click here for the distance between the two stadiums. 


If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from visiting or home supporters, inside or outside the stadium, contact a steward as soon as you can and report your concerns. We also ask that you respect the stewards and staff of the opposing team.


Manchester City is also proud to support the Kick It Out campaign. Download the KIO reporting app today.


In 2017 UEFA launched a new Respect campaign: #EqualGame. This campaign seeks to demonstrate and champion the incredible and often inspiring diversity of football in Europe, and stars of the game from grassroots right up to the elite level is giving crucial support. The #EqualGame campaign promotes diversity, inclusion and accessibility. 

The campaign aims to help to bring the football community closer together, while also ensuring that values such as inclusion, gender equality and the fight against discrimination remain at the forefront of UEFA’s vision and beliefs. 

#EqualGame is about people and their football stories – for more information: www.equalgame.com

Should you require any information from Manchester City Supporter Services, the phone lines are open Monday to Friday, 9am to 5pm (closed Weekend’s and Bank Holidays). For this fixture, the Supporter Services phone line will be open from 9am until kick-off. You can also follow @MANCITYHELP for the latest service information. 

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