Below you will find important service information ahead of our home match against Shakhtar Donetsk on Tuesday 26 November, kick-off 8pm.

Please early as possible but no later than 60-minutes prior to kick-off and not to bring any bags unless essential.


  • All bags will be searched and tagged prior to stadium entry. Please only carry what you feel is necessary as bags larger than 16.5 x 12 x 6.5 inches will not be permitted
  • Arrive early, allowing time for security checks; turnstiles open 90-minutes before kick-off
  • Less bag searches will speed up entry to the ground

With safety and security measures of paramount importance we ask supporters to:

  • Be vigilant at all times and if you see anything suspicious, tell a steward right away
  • If you see anything that could pose an immediate threat to safety, call 999
  • In an emergency, listen to the Public-Address instructions and follow them
  • If told to evacuate, do so immediately
  • Do not place yourself in danger by filming events on mobile devices
  • Move right away from the stadium as quickly as possible for your safety and to allow clear access for any emergency vehicles
  • Once you are safe, follow the local police force on Twitter for news updates on the situation.

Travelling to the stadium

Ensure you check travel conditions before setting out. For directions and stadium maps including walking routes, please click here.

Major road works are currently taking place on the Manchester Salford Inner Relief Road, the highway will be reduced from 2 lanes in each direction to 1. There will also be an overnight closure on the M60 between junctions 10 and 12 clockwise. Please allow extra time and plan your journey in advance.

City EDS v Shakhtar Donetsk U19s – UEFA Youth League

This match takes place at the Academy Stadium; kick off at 3pm.

Tickets must be claimed or purchased in advance, click here to book your tickets today. Important car parking information is below.

For those attending the match at the Academy Stadium only:

Parking is available in the Blue Car Park off Alan Turing Way.  Supporters will be required to pay £10 per car upon entrance however cars leaving the campus before 5:30pm will receive a full refund upon presentation of their receipt, upon exit. Vehicles leaving the stadium after 5:30pm or without a receipt will not be able to claim their refund.

For those attending matches at both the Academy Stadium and the Etihad Stadium:

Supporters with seasonal car parking passes are able to park in their standard matchday car park.  Supporters that pay on the day are able to access the Blue Car Park off Alan Turing Way.  The standard matchday charges of £10 per car.  Mini-buses and coaches are free of charge.

Seat relocations

It is important that any supporter that has been relocated sits in their new seat. Failure to do so may cause issues on the night and result in you missing the start of the match.  Supporters with Seasoncards or Cityzens cards will have their card activated for the new seat or will have been advised to use their paper ticket. All supporters will receive a seat reminder on the day of the match.


Supporters are required to upgrade concessionary tickets for this match.

A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium. Supporters who upgrade their Seasoncard will receive a Print@Home ticket which must be printed in advance.

For the avoidance of doubt, your Seasoncard will not be activated when you upgrade.

If a disabled supporter can no longer attend and the personal assistant wishes to upgrade, please contact the Access team on +44 (0) 161 444 1894 (option 1, 2, 2) to upgrade your ticket. The Club’s access statement along with further information can be found here.

Accessible entrance trial – D & W door

Further to supporter feedback and a review of the operation, there will be a trail with regards to a new queueing system for the accessible entrance at D and W doors. If successful, subject to feedback this will be introduced at H and S entrances.

Pre-match access to the City Store & Ticket Office

To access the campus until 3-hours before kick-off, all supporters should park in the Blue Car Park off Alan Turing Way. 

A charge of £10 will be applied upon entry but will be refunded upon exit up until 1 hour before kick-off*.  The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way. 

Supporters with a valid matchday pass or those wishing to purchase parking on the day can access the respective car parks at any time from 3-hours before kick-off. *There will be no charge for supporters that show a valid Blue Badge.

Accessible buggy

The accessible buggy service is provided for supporters that require additional help when accessing the stadium from the Orange or Blue Car Parks.  Following supporter feedback and in consultation with Event Safety Control, we have made some changes for the 2019/20 season.

Orange Car Park: the buggy will be in operation 2-hours prior to kick-off and drop only at designated accessible entrances D, H, S and W. This service will cease 60-minutes prior to kick off due to the increased volume of pedestrians around the stadium.

Blue Car Park: the buggy will depart from Blue Car Park to City Square 2-hours prior to kick-off and the service will cease 30-minutes before kick-off.

Post-match, the service will return to both car parks, but will not recommence until at least 30 minutes after final whistle and this will be subject to approval on the day by Event Safety Control.

Please note that this service is provided for those who require mobility assistance who will always be given priority.

The above timings are subject to Event Safety Control and may change if operationally required.

Ticket collections

All home supporters who are collecting tickets may do so from the Stadium Ticket Office located in City Square, behind the stage. For this match, we are open from 9am until 8:15pm. Supporters are strongly advised to collect at least 60-minutes before kick-off and all supporters will be required to show Photo ID.  

If you have received a print@home ticket please ensure you have printed this off, on white A4 paper prior to leaving for the match. Please ensure that you have the latest software update loaded to your device prior to printing your print@home ticket to prevent any issues entering the stadium.

Official match ticket

All tickets are located in the home area for the use of Manchester City supporters only.  The Club does not have a neutral area and visiting supporters identified in the home areas will face ejection. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium.  

Safe ticket buying

Valid tickets for Manchester City Football Club matches (home and away) should only be purchased from Manchester City or an official, authorised seller. The Club accepts no liability for tickets purchased through unofficial channels. Click here for further information.

Code of conduct: Respect the badge

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a steward as soon as you can and report your concerns. Supporters are reminded that persistent standing is not allowed during the match and are asked to remain in their designated block at full time until leaving the stadium. The pitch area should not be entered at any time.  

Manchester City is proud to support the Kick It Out campaign. Download the KIO reporting app today.


In 2017 UEFA launched a new Respect campaign: #EqualGame. This campaign seeks to demonstrate  and champion the incredible and often inspiring diversity of football in Europe, and stars of the  game from grassroots right up to the elite level is giving crucial support.

The #EqualGame campaign  promotes diversity, inclusion and accessibility.

The campaign aims to help to bring the football community closer together, while also ensuring that values such as inclusion, gender equality and the fight against discrimination remain at the forefront of UEFA’s vision and beliefs. #EqualGame is about people and their football stories – for more information:

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.

The Ticket Office is open Monday to Friday 9am to 5:30pm.

Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. We will be open from 9am until 8pm for this match.

For queries, please call +44 (0)161 444 1894 (option 1). To keep up to date with all the current ticketing information follow our official service Twitter account, @ManCityHelp