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City v Spurs: Supporter Information

CALM BEFORE THE STORM: The Etihad looked stunning in the April sunshine

CALM BEFORE THE STORM: The Etihad looked stunning in the April sunshine

Below you will find important service information ahead of our home match against Tottenham Hotspur on Saturday 20th April 2019, kick-off 12.30pm.

Please arrive as early as possible but no later than 60-minutes prior to kick-off. Please do not bring any bags unless essential.

Supporters are advised that London Euston train station is closed for four days over the Easter period. Therefore, there are no direct trains from London to Manchester. Alternative routes with other operators are available but will take longer and trains will be much busier. More information can be found here.

SECURITY

-All bags will be searched and tagged prior to stadium entry. Please only carry what you feel is necessary as bags larger than 16.5 x 12 x 6.5 inches will not be permitted
-Arrive early, allowing time for security checks; turnstiles open 90-minutes before kick-off
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Less bag searches will speed up entry to the ground
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With safety and security measures of paramount importance we ask supporters to:
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Be vigilant at all times and if you see anything suspicious, tell a steward right away
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If you see anything that could pose an immediate threat to safety, call 999
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In an emergency, listen to the Public-Address instructions and follow them
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If told to evacuate, do so immediately
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Do not place yourself in danger by filming events on mobile devices
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Move right away from the stadium as quickly as possible for your safety and to allow clear access for any emergency vehicles
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Once you are safe, follow the local police force on Twitter for news updates on the situation

ACCESSIBLE ENTRANCE TRIAL – D AND W DOOR

Further to supporter feedback and a review of the operation, there will be a trail with regards to a new queueing system for the accessible entrance at D and W doors. If successful, subject to feedback this will be introduced at H and S entrances.

The Club’s access statement along with further information can be found here.

TRAVELLING TO THE STADIUM

Ensure you check travel conditions before setting out. For directions and stadium maps including walking routes, please click here.

PRE-MATCH ACCESS TO THE CITY STORE & TICKET OFFICE

To access the campus until 3-hours before kick-off, all supporters should park in the Blue Car Park off Alan Turing Way. A charge of £10 will be applied upon entry but will be refunded upon exit up until 1 hour before kick-off*. The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way. Supporters with a valid matchday pass or those wishing to purchase parking on the day can access the respective car parks at any time from 3-hours before kick-off. *There will be no charge for supporters that show a valid Blue Badge.

TICKET COLLECTIONS

All home supporters who are collecting tickets may do so from the Stadium Ticket Office located in City Square, behind the stage. For this match, we are open from 9am until 12.45pm. Supporters are strongly advised to collect at least 60-minutes before kick-off and all supporters will be required to show Photo ID.
If you have received a [email protected] ticket please ensure you have printed this off, on white A4 paper prior to leaving for the match.

OFFICIAL MATCH TICKET

All tickets are located in the home area for the use of Man City supporters only. The Club does not have a neutral area and visiting supporters identified in the home areas will face ejection. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium. The Club accepts no liability for tickets purchased through unofficial channels.

Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium.

Supporters are required to upgrade concessionary tickets for this match. A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.

If a disabled supporter can no longer attend and the carer wishes to upgrade, please contact the Access team on +44 (0) 161 444 1894 (option 1) to upgrade your ticket. The Club’s access statement along with further information can be found here.

SAFE TICKET BUYING

Valid tickets for Manchester City Football Club matches (home and away) should only be purchased from Manchester City or an official, authorised seller. The Club accepts no liability for tickets purchased through unofficial channels. Click here for further information.

CODE OF CONDUCT: RESPECT THE BADGE

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a steward as soon as you can and report your concerns. Supporters are reminded that persistent standing is not allowed during the match and are asked to remain in their designated block at full time until leaving the stadium. The pitch area should not be entered at any time.

Manchester City is proud to support the Kick It Out campaign. Download the KIO reporting app today.

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.

The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. Supporter Services will be open from 9am until 12.45pm for this match. For queries, please call +44 (0)161 444 1894 (option 1). To keep up to date with all the current ticketing information follow our official service Twitter account, @ManCityHelp.


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