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Tickets and Travel

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West Ham v City: Supporter information

OG: Declan Rice puts through his own goal to double City's lead - the Blues' 100th goal of the Premier League season.

OG: Declan Rice puts through his own goal to double City's lead - the Blues' 100th goal of the Premier League season.

Important service information ahead of our away fixture against West Ham to be played on Saturday 24 November, 3pm kick-off.

We ask you to arrive early to ensure that there are no delays in entering the stadium.  

Supporters attending this match are advised not to take any bags unless essential. Small bags or backpacks (which must fit under your seat) will be searched, in accordance with visiting supporter stand security procedures, which may cause a delay in entering the stadium.

  • Travelling to the stadium
  • Ticket Collections
  • Accessibility
  • Official Match Ticket
  • General Information
  • Code of conduct: Respect the Badge   

Travelling to the stadium 

For directions to the London Stadium, including address and contact details, please see the visiting supporters guide here. Supporters travelling via public transport are asked to be mindful of other passengers travelling and respect the staff on board.

Parking is unavailable at the stadium, supporters are advised to use public transport. You can follow @TfL on twitter for live updates.

The closest train and tube stations to the stadium are:

  • Stratford Station – served by DLR, Jubilee & Central Line & London Overground
  • Stratford International Station – served by DLR & National Rail operated by Southeastern
  • Stratford High Street Station – served by DLR
  • Pudding Mill Lane Station – served by DLR
  • Hackney Wick Station – served by the London Overground

Supporters are advised to always allow extra time to travel on a match day and plan ahead.

Ticket collections 

Supporters collecting tickets can do so with Photo ID from the North Stand Ticket Office which is located close to turnstile J. The ticket office will open 2 hours prior to kick-off.

Supporters are advised to collect their tickets at least 60-minutes before kick-off to pass through security checks and enter the stadium in time.


The Clubs access statement can be found here.

Download the Premier League Get in! App, the official matchday accessibility guide; a one-stop shop for fans with accessibility needs that makes attending home and away matches easier than ever before. Providing information and peace of mind for every disabled supporter, the app features comprehensive information about how to get to the ground and is available on iOS or Android.

Official match ticket

Supporters are located in Blocks 117-120 and 218-220. Turnstiles will open approximately 90 minutes prior to kick-off.

Please find the correct turnstile printed on your match day ticket. It is important that aisles are kept clear and supporter do not stand in the hatched areas.

The Club accepts no liability for tickets purchased through unofficial channels. 

General information 

All internal food kiosks accept credit/debit cards and Apple Pay. The nearest cash machine is available on the Olympic Park outside the Podium Café.

The West Ham visiting supporter guide can be found here.

Code of conduct: Respect the badge 

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from visiting or home supporters, inside or outside a Stadium, contact a steward as soon as you can and report your concerns.

Manchester City is proud to support the Kick It Out campaign. Download the KIO reporting app today.

The London Stadium has a strict no smoking policy; the use of electronic cigarettes is also prohibited.

West Ham general enquiries can be contacted on +44 (0) 333 030 1966.

Should you require any information from Manchester City Supporter Services, the phone lines are open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday’s and are closed Weekend’s and Bank Holidays except where there is a First Team home match. For this fixture Supporter Services will be open from 10am until 3.15pm.

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