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Tickets and Travel

Video 1 Gallery

Shakhtar Donetsk v City: Ticket information

CLOSE QUARTER: Kyle Walker vies for possession as the action hots up

CLOSE QUARTER: Kyle Walker vies for possession as the action hots up

Tickets for Manchester City's final Champions League group stage game against Shakhtar Donetsk will be on sale from 9am on Monday 13 November.

The Club has received an allocation of 1,100 tickets for the match, which kicks of 9.45pm (local time) on Wednesday 6 December.

Be there with Thomas Cook Sport, our official supporter travel provider. Supporters can book on to an official travel package with Thomas Cook for this fixture by clicking here.

Match tickets are priced as follows:

Adults: £6.00

Please note concession prices are not available and all juniors must qualify in their own right for this match.

The following groups will receive an allocation of tickets for this match: Supporters, Seasonal Hospitality Supporters, Football Management, Players, Club Partners and the MCFC Supporters Club.

Qualifying sales criteria

Tickets will be available online at mancity.com/tickets, by telephone on +44 (0)161 444 1894 (option 1, option 1, option 2)* for supporters that meet the following criteria

There are no in-person sales for this match.

  • Any Cityzens with a 2017/18 Platinum, Gold or 93:20 Seasoncard on the UEFA Competition Cup Scheme – Monday 13 November at 9am.
  • Any Cityzens with a 2017/18 Platinum, Gold or 93:20 Seasoncard – Monday 13 November 2pm.
  • Any Cityzen Matchday Card Holder – Tuesday 14 November at 9am.
  • General Sale  – Tuesday 14 November at 2pm.

*Tickets purchased over the telephone will be subject to a £2.50 booking fee per ticket. Phone lines are open 24-hours, 7 days a week. *Booking fees may apply.  

Cityzens with a 2017/18 Platinum or 2017/18 93:20 Seasoncard will be awarded 40 ticket points. Cityzens with a 2017/18 Gold Seasoncard will be awarded 20 ticket points for attending this fixture.

Supporters are advised, for this fixture, ticket points will be allocated to the supporter file within 5-7 days after the fixture following confirmation of stadium entry.

Disabled supporters

The Club has received an allocation of 10 wheelchair bays with the provision for a free personal assistant. For ambulant supporters there is no provision of a free personal assistant.

Those who meet the qualifying criteria should call the Disabled Ticket Line on +44 (0)161 444 1894 (option 1, option 1, option 1).  For additional help or assistance, please contact our Disability Access Officer on +44 (0) 161 444 1894 (option 1, option 1, option 1).

Ticket dispatch

All ticket will be dispatched to the lead supporter the week commencing the 13th November via Royal Mail Tracked48 post.


Supporters can book on to an official travel package with Thomas Cook for this fixture by clicking here.

Respect the Badge

As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. 

On your visit to The Metalist Stadium , please respect the stewards and staff at the Club and we ask that you:

  • Remain in the seat that you have purchased.
  • Keep your ticket with you at all times.
  • Do not block the aisles or gangways.
  • Do not smoke.
  • The use of pyrotechnics, flares and smoke bombs is strictly prohibited

The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm.

Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. For queries, please call +44 (0)161 444 1894 (option 1, option 3). 

To keep up to date with all the current ticketing information follow official Twitter account, @MANCITYHELP.

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2017-18 Away Match Terms and Conditions of Sale  and the applicable Ground Regulations of the opposing team.

It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy. 

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