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City v Feyenoord: Supporter information

OH, YOU: Nicolas Otamendi rushes to celebrate with Gabriel Jesus

OH, YOU: Nicolas Otamendi rushes to celebrate with Gabriel Jesus

Below you will find important service information ahead of our home match against Feyenoord on Tuesday 21st November, kick-off 7.45pm. We ask you to arrive early to ensure that there are no delays in entering the stadium.

  • MAN CITY U19 v FEYENOORD U19 – UEFA Youth League
  • Security
  • Changes to Turnstiles
  • Pre-Match Access to the Campus
  • Travelling to the stadium
  • Seat Relocations
  • Ticket Collections
  • Official Match Ticket
  • Code of conduct: Respect the Badge   

ETIHAD CAMPUS ACCESS

To ensure a safe and secure matchday, we have implemented an additional ticket check upon arrival at the Etihad Campus.  You will be required to show your Seasoncard, Cityzens Membership card or valid match ticket at the green fence, which is the perimeter line around the campus.  Ticket checks will also be carried out for supporter’s disembarking the Metrolink Etihad Campus stop. Only supporters with a valid match ticket will be allowed access to the campus and can therefore enter the stadium.

MATCH TICKET ENQUIRIES

All ticketing enquiries will be dealt with at the Ticket Trailer located on the plaza of the Academy Stadium or by calling Supporter Services on +44 (0)161 444 1894 (option 1, option 3).   We will be open from 9am until 8pm on matchday

For security reasons, there will be no sales to any supporter on Tuesday 21st November. Further information can be found here.

PRE-ARRANGED MATCH TICKET COLLECTIONS

All home supporters who are collecting pre-purchased tickets for the Etihad Stadium may do so from the Ticket Collection Unit located on the plaza at the Academy Stadium. We are open from 9am until 8pm on matchday. You can access via the bridge over Alan Turing Way and must provide photo ID when collecting your tickets.  Supporters are strongly advised to collect their tickets at least 60-minutes before kick-off.   

Parking

If you are travelling by car to collect your ticket(s) you must park at Blue Car Park via Gate 2 on the Etihad Campus and walk to the Academy Stadium. Disabled Supporters collecting their tickets can park at West Car Park at the Academy Stadium, accessible off Alan Turing Way.

MAN CITY U19 v FEYENOORD U19 - UEFA YOUTH LEAGUE

This match takes place at the Academy Stadium; kick off at 2.45pm.  Tickets must be claimed or purchased in advance, click here to book your tickets today. Important car parking information is below:

For those attending the match at the Academy Stadium only:

Parking is available in the Blue Car Park off Alan Turing Way.  Supporters will be required to pay £10 per car upon entrance however cars leaving the campus before 6.30pm will receive a full refund upon presentation of their receipt, upon exit.  Vehicles leaving the stadium after 6.30pm or without a receipt will not be able to claim their refund.

For those attending matches at both the Academy Stadium and the Etihad Stadium:

Supporters with seasonal car parking passes are able to park in their standard matchday car park.  Supporters that pay on the day are able to access the Blue Car Park off Alan Turing Way.  The standard matchday charges of £10 per car.  Mini-buses and coaches are free of charge.

SECURITY

We would like to inform supporters of the following security information: 

• All bags will be subject to searches prior to stadium entry. Please only carry what you feel is necessary as bags larger than 16.5 x 12 x 6.5 inches will not be permitted. 

 Arrive early, allowing more time for security checks

 Minimise what you carry, fewer bag searches will speed up entry to the ground

 For supporter safety Gate 7, located on Ashton New Road will now be closed as a standard for all matches at the Etihad Stadium. 

With safety and security measures of paramount importance we ask supporters to:

 Be vigilant at all times and if you see anything suspicious, tell a steward right away

 If you see anything that could pose an immediate threat to safety, call 999

  In an emergency, listen to the Public Address instructions and follow them

 If told to evacuate, do so immediately

  Do not place yourself in danger by filming events on mobile devices

  Move right away from the stadium as quickly as possible for your safety and to allow clear access for any emergency vehicles

  Once you are safe, follow the local police force on Twitter for news updates on the situation

CHANGES TO TURNSTILES

For improved entry to the stadium and to decrease congestion, supporters will only have access to one turnstile for the 17/18 Season. Further information can be located on your Seasoncard, Match Ticket or confirmation email.

PRE-MATCH ACCESS TO THE CITY STORE & TICKET OFFICE

To access the campus during the day, supporters should park in the Blue Car Park off Alan Turing Way.  A charge of £10 will be applied upon entry but will be refunded upon exit*.  The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way. 

Disabled supporters who use a wheelchair can access the parking adjacent to the City Store via the main Entrance at Rowsley Street (Gate 11) until 4.45pm.  You will be required to show your Blue Badge at the gate. For access after 4.45pm, disabled supporters will be required to show their matchday car park pass if they have one, and if not they will be required to park in the Blue Car Park. *Vehicles that accessed the City Store and remain on-site after 6.30pm will not receive a refund.

TRAVELLING TO THE STADIUM

Ensure you check travel conditions before setting out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs. Information is also available from Twitter via @highwaysNWEST.

For directions and stadium maps including walking routes, please click here.

SEAT RELOCATIONS

It is important that any supporter that has been relocated sits in their new seat. Failure to do so may cause issues on the night and result in you missing the start of the match.  Supporters with Seasoncards or Cityzens cards will have their card activated for the new seat or will have been advised to use their paper ticket, which has been posted or to remember to

OFFICIAL MATCH TICKET

All tickets are located in the home area for the use of Man City supporters only.  The Club does not have a neutral area and visiting supporters identified in the home areas will face ejection. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium.  The Club accepts no liability for tickets purchased through unofficial channels. 

Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium. 

Supporters are required to upgrade concessionary tickets for this match. A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.

If a disabled supporter can no longer attend and the carer wishes to upgrade, please contact the Access team on +44 (0) 161 444 1894 option 1, 1 then 1 to upgrade your ticket. The Club’s access statement along with further information can be found here.

The singing section is located in the South Stand within block 111, part of block 114 and blocks 115-119. Supporters that sit outside of this section are not part of the singing section. All supporters are reminded that persistent standing is not allowed. Failure to adhere to this may result in an ejection or a stadium ban.

CODE OF CONDUCT: RESPECT THE BADGE

We would like to remind all supporters that pyrotechnics are dangerous and are not welcome by the majority of fans. They cause breathing difficulties and we have had occasions when fans have panicked as a consequence of them being set off in the stadium. It is an offence to enter a stadium with such an item, or any prohibited item, and those engaging in this behaviour risk arrest, prosecution and the prospect of a football banning order.

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a steward as soon as you can and report your concerns.

Man City is proud to support the Kick It Out campaign. Download the KIO reporting app today.

In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and transphobia in football, and two years later the initiative FvH began. Find out how you can take action here.

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.

The Ticket Office is open Monday to Friday 9am to 5.30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. We will be open from 9am until 8.00pm for this match.  For queries, please call +44 (0)161 444 1894 (option 1, option 3). To keep up to date with all the current ticketing information follow official Twitter account,@ManCityHelp

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TWO GOOD: The Blues players celebrate after Gabriel Jesus's goal

All qualifying supporters have until midnight on Sunday 19 November to secure their seat for the UEFA Champions League Group Stage match against Feyenoord on Tuesday 21 November, kick off 7.45pm.

Tickets are available now to home supporters with previous purchase history, prior to 24 August 2017. Until midnight on Sunday, fans can buy up to four tickets at www.mancity.com/tickets or by telephone on +(0)161 444 1894 (option 1, option 1, option 2)*.

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