Below you will find important service information ahead of our home match against Burnley on Monday 2 January, kick-off 3pm.
Supporters are asked to arrive as early as possible but advised to arrive no later than 45-minutes prior to kick off and not to bring any bags unless essential. Any bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium. We thank you in advance for your patience and co-operation.
- Travelling to the stadium
- Pre-Match Access to the Campus
- Ticket Collections
- Official Match Ticket
- Colin Bell Stand Development
- Code of conduct: Respect the Badge
TRAVELLING TO THE STADIUM
Ensure you check travel conditions before setting out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs. Information is also available from Twitter via @highwaysNWEST.
For directions and stadium maps including walking routes, please click here.
PRE-MATCH ACCESS TO THE CITY STORE & TICKET OFFICE
To access the campus during the day, supporters should park in the Blue Car Park off Alan Turing Way. A charge of £10 will be applied upon entry but will be refunded upon exit*. The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way.
Disabled supporters who use a wheelchair can access the parking adjacent to the City Store via the main Entrance at Rowsley Street (Gate 11) until 11am. You will be required to show your Blue Badge at the gate. For access after 11am, disabled supporters will be required to park in their matchday car park, showing their seasonal pass and if not they will be required to park in the Blue Car Park. *Vehicles that accessed the City Store and remain on-site after 12pm will not receive a refund.
All home supporters who are collecting pre-purchased paper tickets may do so from the Stadium Ticket Office located in City Square, behind the stage. For this match, we are open from 11am until 3:15pm. Supporters are strongly advised to collect their tickets at least 60-minutes before kick-off. If you have a Print@Home Ticket you are reminded to print your ticket(s) on white A4 plain paper prior to leaving for the match.
OFFICIAL MATCH TICKET
All tickets are located in the home area for the use of Manchester City supporters only. The Club does not have a neutral area and visiting supporters identified in the home areas will face ejection. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium. The Club accepts no liability for tickets purchased through unofficial channels.
Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium.
Supporters are required to upgrade concessionary tickets for this match. A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.
The singing section is located in the South Stand within block 111, part of block 114 and blocks 115-119. Supporters that sit outside of this section are not part of the singing section. All supporters are reminded that persistent standing is not allowed. Failure to adhere to this may result in an ejection or a stadium ban.
COLIN BELL STAND DEVELOPEMENT – LEVEL ONE
Due to the ongoing Colin Bell Stand development work, supporters are unable to walk freely along the Colin Bell Stand Level One concourse from North to South and vice versa.
It is important that supporters enter the stadium using the turnstile that is closest to their seat and does not require them to walk along the concourse adjacent to Blocks 125, 126 and 127 as access at this point is no longer available.
To assist with this and ensure that you can enter and exit the stadium correctly to access your seat safely, please click here. We thank all supporters in advance for their support and co-operation.
CODE OF CONDUCT: RESPECT THE BADGE
If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a steward as soon as you can and report your concerns.
Manchester City is proud to support the Kick It Out campaign. Download the KIO reporting app today.
In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and transphobia in football, and two years later the initiative FvH began. Find out how you can take action here.
The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.
The Ticket Office is open Monday to Saturday 9am to 5:30pm. Supporter Services is open Monday to Saturday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Sunday/Bank Holidays except where there is a First team home match. We will be open from 11am until 3:15pm for this match.
For queries, please call +44 (0)161 444 1894 (option 1, option 3). You can also ask a question and keep up to date via our official service Twitter account, @ManCityHelp.