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Tickets and Travel

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City v West Ham: Matchday information

Important service information ahead of our home match against West Ham United on Sunday 28 August, kick-off 4pm. We ask you to arrive early to ensure that there are no delays in entering the stadium.

Supporters attending this match are advised not to bring any bags unless essential. All bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium.

We thank you in advance for your patience and co-operation. 

Manchester Pride

Manchester Pride’s flagship event, The Big Weekend takes place over the August Bank Holiday Weekend where tens of thousands of people come together to celebrate, with pride, some of the biggest names in music.

The city centre and surrounding areas will be extremely busy.Please allow extra time when travelling to and from the stadium.

Pre-match access to the City Store & Ticket Office

To access the campus during the day, supporters should park in the Blue Car Park off Alan Turing Way.  A charge of £10 will be applied upon entry but will be refunded upon exit*.  The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way. 

Disabled supporters who use a wheelchair can access the parking adjacent to the City Store via the main Entrance at Rowsley Street (Gate 11) until 12pm.  You will be required to show your Blue Badge at the gate.

For access after 1:30pm, disabled supporters will be required to show their matchday car park pass if they have one, and if not they will be required to park in the Blue Car Park.

*Vehicles remaining on-site after 12pm will not receive a refund.

Travelling to the Stadium

Ensure you check travel conditions before setting out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs. Information is also available from Twitter via @highwaysNWEST.

For directions and stadium maps including walking routes, please click here.

Ticket collections

All home supporters who are collecting pre-purchased paper tickets may do so from the Stadium Ticket Office located in City Square, behind the stage.

For this match, we are open from 11am until 4:15pm. Supporters are strongly advised to collect their tickets at least 60-minutes before kick-off.

If you have a Print@Home Ticket you are reminded to print your ticket(s) on white A4 plain paper prior to leaving for the match.

Official match ticket

All tickets are located in the hone area for the use of Man City supporters only.  The Club does not have a neutral area and visiting supporters identified in the home areas will face ejection.

It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium.  The Club accepts no liability for tickets purchased through unofficial channels. 

Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium. 

Supporters are required to upgrade concessionary tickets for this match. A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.

The singing section is located in the South Stand within block 111, part of block 114 and blocks 115-119. Supporters that sit outside of this section are not part of the singing section.

All supporters are reminded that persistent standing is not allowed. Failure to adhere to this may result in an ejection or a stadium ban.

Code of conduct: Respect the Badge

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a steward as soon as you can and report your concerns.

Man City is proud to support the Kick It Out campaign. Download the KIO reporting app today.

In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and transphobia in football, and two years later the initiative FvH began. Find out how you can take action here.

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.

The Ticket Office and Supporter Services are open Monday to Saturday, 9am to 5:30pm (closed Sunday and Bank Holidays). Both facilities will open on the day of all scheduled First Team home fixtures. 

We will be open from 11am until 4:15pm for this match. Please call +44 (0)161 444 1894 (option 1, option 3).  You can also use our official service Twitter account, @ManCityHelp.

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