Any iPhone 6 or above, and most recent Android mobile phone devices are compatible with mobile ticketing. If you’re unsure if your phone supports mobile ticketing, please check out our FAQ’s below, which includes further information about which mobile devices are compatible.
You can now download your Mobile Season Ticket(s) via the ‘My Account’ section in your online account here.
Please note: if you use the same email address for multiple Seasoncards, you will need to log in to each account separately to download each Mobile Season Ticket.
From your smartphone:
Login and download Mobile Season Ticket
Disabled supporters who attend with a Personal Assistant and cannot download their Mobile Season Ticket to their own smartphone, can log in to their online account using their Personal Assistant’s smartphone device and follow the steps shown in this step-by-step guide.
You will need to log in to your online account to download your Mobile Season Ticket. You can log in to your account on your smartphone device using either;
From your smartphone, visit tickets.mancity.com (Android users should use Google Chrome browser) or by clicking the 'Download Mobile Season Ticket' button above, then log in and follow the steps shown in this step-by-step guide.
If you’ve not logged in to the site before, that’s not a problem, simply select the ‘forgotten password’ link online, enter either of the details above (supporter number or email address) and you will receive a password reset link via email. Please check your junk/spam folder.
Supporters under 13 years of age will have to enter their supporter number to log in (rather than email) or request a password reset email as detailed above. The reset password email will be sent to the email address held on record.
It’s important to note, you can only download the Mobile Season Ticket from each supporter's individual account. For example, if you are a parent/guardian and want to download a child’s Mobile Season Ticket you will need to log in to the child's account from your own smartphone.
Alongside the reduced risk of lost and stolen tickets, mobile ticketing provides the flexibility to transfer your ticket digitally to people linked in your Friends and Family. Once you have downloaded your Mobile Season Ticket to your smartphone, you will be able to transfer your mobile ticket to your Friends and Family for the matches you cannot attend. You will be able to do this from your account on a match-by-match basis, removing the need to meet face to face to pass the ticket to them.
Please ensure your Friends and Family list is up to date in your online account throughout the season. Ticket transfer is only available with mobile ticketing. Ticket Transfer will be available week commencing the 6th September for upcoming MCWFC games.
This is in addition to Ticket Exchange, which will work in the usual way allowing Season Ticket holders to list tickets for resale to other supporters.
To help you prepare for the start of the season, we have provided answers to some of the questions that you may have on mobile ticketing in the FAQs section below.
If you need further support as we approach the new season, we’ll be running ‘Drop-In Sessions’ at the Etihad Stadium, Monday 6th and Tuesday 7th September between 10am – 4pm.
At the ‘Drop-In Sessions’, our team will help you download your Mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile.
Please ensure that your mobile phone is fully charged before you set off. The Club will be providing a mobile ticketing support pod at the stadium, with mobile phone charging ports available. Please note: there are a limited number of charging ports and we ask you to only use them if you genuinely need to re-charge your phone to access your mobile ticket.
As long as you’ve downloaded your Mobile Season Ticket to your mobile wallet before you arrive at the stadium for the first home match this won’t be an issue. Mobile tickets do not rely on Wi-Fi or a phone signal. Each match will automatically load on to your Mobile Season Ticket in advance of matchday.
We appreciate that not all supporters have a smart phone and have outlined alternative ways you can still enter the stadium below:
If you don't have a smartphone, but you attend with someone who does, you can download your Mobile Season Ticket onto their smartphone (multiple Mobile Season Tickets can be loaded onto the same smartphone). To do this, log in to your account on their smartphone and follow the download steps. This option is appropriate for children attending with parent/guardian and disabled supporters that attend with Personal Assistants.
Please note: If you don’t always go to the match with the supporter that has downloaded your Mobile Season Ticket, don’t worry, you can go into your account and transfer your mobile match ticket to someone else listed in your Friends and Family. You can then go to the match with that person. For the following matches, your Mobile Season Ticket will revert back to the original phone it was loaded on.
If you do not have a smart phone and nobody you attend with is able to download your Mobile Season Ticket on to their smart phone, you can now request Print at Home tickets for each match which can be printed via your online account. You only need to request this option once. Once you have requested Print at Home tickets, you will receive an email no earlier than 7 days before each fixture, to let you know that your ticket is ready to be downloaded from your online account. You must then download and print your ticket on a match-by-match basis.
If your Friends and Family cannot help and you do not have access to a printer, you can collect a printed ticket from the North Stand Ticket Office at the Etihad Stadium from seven (7) days prior to each matchday (excluding weekends and bank holidays), up to and including matchday itself. You only need to request this once.
For MCWFC games:
If your Friends and Family cannot help and you do not have access to a printer, you can collect a printed ticket from the North Stand Ticket Office at the stadium from seven (7) days prior to each matchday (excluding weekends and bank holidays), up to and including matchday itself when you can collect from the Ticket Trailer, located at the bottom of the Nexen bridge.
Please note: photo ID will be required for ticket collection in the first instance. If that is not possible, alternative ID methods will be accepted (e.g. utility bill) and additional security checks will be carried out at the point of collection. This also applies if you are collecting on behalf of another supporter.
Request Printed Ticket for collection at Etihad Stadium
If you have a disability, have other access requirements, or need specific assistance with Mobile or Print at Home ticketing, please contact our dedicated Mobile Ticketing Support Team on +44 (0)161 444 1894 (option 7).
It may be that our phone lines are very busy, but don’t worry, you have time. The Mobile Ticketing Support team will be available Monday – Friday, between 9am – 5pm to discuss any requirements you may have before the first home game.
Video and picture guide showing each step to add your Mobile Season Ticket to your wallet.
Video and pitcture guide showing the steps to add your Mobile Season Ticket to your wallet.
A mobile ticket is a digital pass that can be stored within Apple Wallet or Google Pay on your smart phone or smart watch. Mobile Tickets use NFC (near field communication) technology and can be used for contactless entry into both the Etihad Stadium and Academy Stadium.
Models supported are original Apple Watch and later, all Face ID iPhones (facial unlocking) and all Touch ID iPhones (fingerprint unlocking) except iPhone 5. Please check here for further details on Apple devices. For android devices, click here.
Apple: All Face ID (facial unlocking) iPhones are supported. All Touch ID (fingerprint unlocking) iPhones are supported (with the exception of the iPhone 5). Mobile ticketing is also available on all Apple Watch models.
iPhones must be iOS 12 or above to download your mobile season ticket.
To check you have the most up-to-date operating system click here.
Android: Phones must run the latest version of Android, where possible. Google Pay must be installed and up to date, and NFC must be enabled. Please check here for help updating your Android device if required. Mobile Season Tickets can be added to Android devices with NFC. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on). Otherwise, the best way to find if your phone has NFC is to find the settings for it on your phone.
We appreciate that not all supporters have a smart phone and have outlined alternative ways you can still enter the stadium below:
Option 1: Friends and Family
If you do not have a smart phone, a fellow supporter listed in your Friends & Family can download your Mobile Season Ticket on your behalf. This means that your Mobile Season Ticket is loaded on to their phone. If you don’t always go to the match with them, don’t worry, you can go into your account and transfer your mobile match ticket to someone else listed in your Friends and Family. You can then go to the match with that person. For the following matches, your Mobile Season Ticket will revert back to the original phone it was loaded on.
Option 2: Print at Home
If you do not have a smart phone and nobody you attend with in your Friends and Family is able to download your Mobile Season Ticket on to their smart phone, you will be able to request Print at Home tickets for each match via your online account. You’ll have the opportunity to request this within the next seven (7) days. We’ll notify you as soon as this is available. You only need to request this once. Once you have requested Print at Home tickets, you will receive an email no earlier than 7 days before each fixture, to let you know that your ticket is ready to be downloaded from your online account. You must then download and print your ticket on a match-by-match basis.
You will be able to download your mobile ticket(s) via the ‘My Account’ section in your online account over the coming weeks. The Club will advise by email as soon as this is available. Each ticket can only be sent to a wallet once so make sure you download the ticket on the correct device.
iPhone users:
For Android users:
For Samsung Android users:
Step 1: Ensure Google Chrome is set as your default web browser on your device.
Step 2: Follow Android user advice above.
You can add multiple tickets if someone in your party does not have Apple Wallet or Google Pay. You can check if this process has been successful by going into your Google Pay or Apple Wallet app.
A step-by-step guide is available here providing further information on how to use mobile ticketing.
If you need further support as we approach the new season, we’ll be running a number of daily ‘Drop-In Sessions’ at the Etihad Stadium, every day from 2nd August – 14th August between 10am – 4pm.
At the ‘Drop-In Sessions’, our team will help you download your mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile. To book onto a session, please click here.
Once you have successfully downloaded your digital ticket, you will be able to view it at any time by opening the Google Pay app on your Android phone or the Apple Wallet on your iPhone.
Your ticket will contain important information such as your seat and entrance details, so please be sure to check this information prior to arrival at the stadium.
On approach to your entrance, locate your ticket within your Apple Wallet or Google Pay app.
At the turnstile, hold your phone against the contactless reader.
Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium.
Yes. By forwarding your email containing the link to your mobile ticket, another person will be able to open the link and download it on their smart phone device.
Ideally, each supporter would have their own mobile device however we do understand not everyone has a smart phone, particularly our younger supporters.
More than one ticket can be loaded to a single smart phone (although each ticket itself can only be loaded once). If anyone in your group does not have a smart phone, we would recommend loading their ticket to the device of someone in your group who does have a smart phone.
When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the other member’s ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.
Any fixture changes will automatically update on your mobile Season Ticket.
We’ll have a mobile ticketing support pod located at the stadium complete with phone charging stations and extra stewards to help you with any problems. Please note: there are a limited number of charging ports and we ask you to only use them if you genuinely need to re-charge your phone to access your mobile ticket. We’ll also have extra stewards at turnstiles to make sure your entry to the stadium is quick and easy.
A step-by-step guide is available above providing further information on how to use mobile ticketing.
If you need further support as we approach the new season, we’ll be running a number of daily ‘Drop-In Sessions’ at the Etihad Stadium on Mon 6 and Tue 7 Sept.
At the ‘Drop-In Sessions’, our team will help you download your mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile. Book onto a session here.
Mobile tickets may be in use for certain away games for the 2021/22 season. This will be decided on a match-by-match basis by the respective away club with details communicated to supporters in due course as we approach away fixtures.
Ticket Exchange will work in the same way as it did before. Tickets can be listed for sale on the City Ticket Exchange four weeks prior to a match taking place however, listed seats will not be available for other supporters to purchase until 7 days before matchday, or when the game is sold out, whichever comes first. For more information on Ticket Exchange, please click here.
Supporters will have the opportunity to forward their mobile ticket to someone else. Once forwarded, the ticket will no longer remain active in your smart phone wallet and cannot be recalled. More information on how to forward tickets will follow in due course.
Please ensure that your mobile phone is fully charged before leaving for the stadium. The Club will be providing a mobile ticketing support pod at the stadium, with mobile phone charging ports available. Please note: there are a limited number of charging ports and we ask you to only use them if you genuinely need to re-charge your phone to access your mobile ticket.
If your Friends and Family cannot help and you do not have access to a printer, you can collect a printed ticket from the North Stand Ticket Office at the stadium from seven (7) days prior to each matchday (excluding weekends and bank holidays), up to and including matchday itself. You’ll have the opportunity to request this within the next seven (7) days. We’ll notify you as soon as this is available. You only need to request this once.
Your mobile tickets will not have your name displayed on the ticket. If you have more than one mobile ticket downloaded to your device, the owner's name and supporter number can be found in the 'additional information' section in the wallet card.
Apple users- this can be found by clicking on the three dots in the top right hand corner of the screen above the ticket.
Android users- this can be found by clicking on the 'details' button directly below the ticket.
If you have downloaded your mobile season ticket you will not be required to download this again at any point, unless you change your device. The ticket should state 'SEASON TICKET' under the club badge and show the fixture details of the next game. This will automatically update.
If you are yet to receive an email from the club regarding downloading your mobile season ticket, it may be that the email address associated with your account is incorrect. Please contact supporter services on +44 (0)161 444 1894 and a member of the team will look into this.
[email protected] tickets will be issued on a match-by-match basis.
Supporters under 13 years of age will have to enter their supporter number to log in (rather than email) or request a password reset email by selecting 'Forgot Password' on the login page. The reset password email will be sent to the email address held on record.
Newer yellow Huawei smartphones do not support Apple Wallet or Google Pay therefore, supporters with this handset will not be able to use it to access the stadium. Any supporters with a newer Huawei device can request a Print at Home ticket or, collect a paper ticket from the stadium instead.
