Mobile Tickets

What are mobile tickets?

Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Pay on your smartphone or smartwatch.

Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Joie Stadium by holding your device above the reader at the turnstile.

Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.

Further details on supported Apple devices.

Support for Android devices.

How do Mobile Tickets work?

A mobile ticket is the safest, most convenient, and flexible way to receive your match ticket while increasing protection against fraud. It’s our effort to make your Manchester City experience the very best.

Choose Mobile Tickets for:

  • Quick and easy entry to The Etihad Stadium or Academy Stadium using your mobile phone or a smart device
  • Reduced risk of lost, stolen, counterfeit, or forgotten tickets
  • An easy way to go green is by printing less paper

MOBILE SEASON TICKETS

If you have changed your mobile device or have removed your Season Ticket from your Apple Wallet*/Google Pay please follow the videos below to re-download. If for any reason you receive an error message when re-downloading to your device please contact the Club.

*If you have recently updated your Apple iPhone to the latest iOS software and your pass does not show in your wallet please retrieve this from ‘View Expired Passes’ in the first instance.

STEP-BY-STEP GUIDES

FAQs

Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Wallet on your smartphone or smartwatch.

Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Joie Stadium by holding your device above the reader at the turnstile.

Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.

Supporters who do not have NFC technology on their device will be able to use their barcode on the mobile ticket to enter the Stadium.

Click here for further details on supported Apple devices. Find support for Android devices here.

 

Once you have successfully downloaded your digital ticket, you will be able to view it at any time by opening the Google Wallet app on your Android phone or the Apple Wallet app on your iPhone.

Your ticket will contain important information such as your seat and entrance details, so please be sure to check this information prior to arrival at the stadium.

Find out all the information including user guides about mobile ticketing here.

To download your Mobile Season Ticket through your account, follow the steps below on your Mobile Phone:

  • Go to mancity.com/tickets
  • Click the silhouette icon in the top right of your screen
  • Click 'My Ticketing Account'
  • Click 'Season Tickets' from the account menu
  • On your mobile device, click on 'Download'  to add to your Apple/Google Wallet

ST Download my account.PNG

You must be part of the same City Family Group (strongly linked friend and family) in order to download another supporters' season ticket. See below example. 

image

Please note, you must download this on your Mobile Phone, not on a laptop, desktop or tablet.

How do I login to my Man City ticketing account?

If you are unable to download your Mobile Season Ticket through your account, please request a new link through our contact form here.

  • Open your Apple Wallet app
  • Tap on "View Expired Passes"  (you might need to scroll down if you have lots of passes in your wallet)
  • Select your Season Ticket, and then select 'Unhide'
  • Go back to the main Apple Wallet screen

iphonewalletandexpired.jpg

No, a screenshot of your mobile ticket will not permit you entry to the stadium on a matchday. You can download your mobile ticket from the link in your email or directly from your online account.

Your mobile device does not require Wi-Fi connectivity or signal on matchday as long as your Mobile Season Ticket is already in your Apple Wallet/Google Wallet app prior to attending. If you’ve not already downloaded your ticket and you have issues with your data connection, you can join our free wifi by selecting Man City Wifi and clicking join, no registration needed.

To delete a pass from your Apple or Google Wallet, open your wallet and select your Season Ticket.

After opening your Season Ticket, select the 3 dots in the top righthand corner and select remove pass for Apple Wallet or remove for Google Wallet.

If you have any issues or questions, please submit your enquiry on our contact form here.

Find out all the information including user guides about mobile ticketing here.

Your season ticket pass should always update to the next fixture, automatically. However, this will only work if you have updates enabled in your Apple or Google Wallet.

Apple Wallet: For iPhone users, go to your Apple Wallet and then click into your Seasonal Pass. In the top right corner, there will be a circle with three dots, click this and on the next page make sure ‘Automatic Updates’ is turned on, once you have done this, if you drag the screen down to manually update your pass on this occasion, the correct game should be displayed.

applewallet.PNG

Google Wallet: In Google Wallet, click the 3 lines in the top left corner, then go to Settings. From here, you can turn on ‘Updates about your passes’. An alternative method to manually update your Mobile Season Ticket is to restart your Android Device and this should update your Mobile Season Ticket. 

googlewallet.PNG

If you have any issues or questions, please submit your enquiry on our contact form here.

If you have a new mobile device, but you are now unable to download your Mobile Season Ticket to your wallet, it is possible that your Season Ticket is in your 'Expired Passes' folder within your Apple Wallet. 

To check if your Season Ticket is in your 'Expired Passes' folder, unlock your iPhone and go to your 'Wallet'. From here, if you scroll down to the bottom of the page, you should see 'View Expired Passes', click this and then look for your Season Ticket. Once you have found your Season Ticket, click it, and then press 'unhide'. This should then move your Season Ticket, back to the main page of your Apple Wallet. 

If this does not work, please complete our Contact Us form, here.

If your Mobile Season Ticket or Cityzens Official Mobile Membership Pass is displaying the incorrect game, please follow the steps below.

Apple Wallet

  • Open your Apple Wallet
  • Click on your Season Ticket/Cityzens Official Mobile Membership Pass 
  • Click on the 3 dots in the top right corner of your screen
  • Make sure that ‘Automatic Updates’ are turned on (the icon/button should be green)
  • Drag the page down by placing your finger in the middle of the screen, then moving it down
  • This should then update to the correct game

Google Wallet

There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.

Please be advised, as long as you have not listed your ticket on the Ticket Exchange, or transferred your ticket, your pass will still work regardless of the match shown on your Mobile pass.

Mancity.com

31?
loading