Mobile Tickets

MobileTicketHeader
MobileTicketHeader

What are mobile tickets?

Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Pay on your smartphone or smartwatch.

Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Joie Stadium by holding your device above the reader at the turnstile.

Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.

Further details on supported Apple devices.

Support for Android devices.

HOW DO MOBILE TICKETS WORK AT THE TURNSTILES?

See our video below for how to scan a mobile ticket.

important information for the 2024/25 season

All match tickets that have been purchased by Cityzens Matchday Members will be loaded to your Mobile Membership Pass. You will not be able to download your match ticket directly from ‘my tickets’ as your match ticket will be loaded to the pass.

If your pass has not yet been downloaded, this can be done from the ‘Memberships’ tab.

MOBILE SEASON TICKETS

If you have changed your mobile device or have removed your Season Ticket from your Apple Wallet*/Google Pay please follow the videos below to re-download. If for any reason you receive an error message when re-downloading to your device please contact the Club.

*If you have recently updated your Apple iPhone to the latest iOS software and your pass does not show in your wallet please retrieve this from ‘View Expired Passes’ in the first instance.

STEP-BY-STEP GUIDES

FAQs

  • Go to the Website: Open your mobile browser and go to: mancity.com/tickets
  • Log In: Tap the silhouette icon (top-right corner).
  • Select 'My Ticketing Account' and log in with your details.
  • Find Your Season Ticket: Once logged in, tap 'Season Tickets' from the menu.
  • Download to Your Wallet: Tap 'Download' to add your Mobile Season Ticket to your Apple Wallet (iPhone) or Google Wallet (Android).

Important Information:

  • Remove Old Pass: If you already have the pass in your wallet, remove it before downloading the new one.
  • City Family Group: You must be in the same City Family Group to download another supporter’s ticket.

If you are unable to download:

  • "Maximum Passes Issued" Error: If you see this message, remove the old pass from any other device. If you can’t, please contact the Fan Support Team

  • New Device?: Check your Expired Passes folder in Apple Wallet (for iPhone) if you can't find your ticket, the ticket may been found there.

Google Wallet Info:

  • Make sure the email address linked to your Google Wallet matches the one used for your Manchester City account.
  • If you receive an error stating that the 'pass is saved to a different account', Google provide this guide on how to recover your account. It is possible that you have Google accounts where the pass has been downloaded to.
  • This will either give you the opportunity to access your mobile Season Ticket, or remove the pass from the wallet, we can then send you a new link to download to the correct account.

How to Remove a Ticket:

  • Apple Wallet: Open the Wallet app, tap the ticket, then tap the three dots and select 'Remove Pass'.
  • Google Wallet: Open the app, tap the ticket, and select 'Remove'.
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