
iPhone Step-by-step guide
Video and picture guide showing each step to add your Mobile Season Ticket to your wallet.
Mobile Tickets are digital passes that can be stored within Apple Wallet or Google Pay on your smartphone or smartwatch.
Mobile Tickets use NFC technology and can be used for contactless entry into both the Etihad Stadium and Joie Stadium by holding your device above the reader at the turnstile.
Models supported are; the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s.
See our video below for how to scan a mobile ticket.
All match tickets that have been purchased by Cityzens Matchday Members will be loaded to your Mobile Membership Pass. You will not be able to download your match ticket directly from ‘my tickets’ as your match ticket will be loaded to the pass.
If your pass has not yet been downloaded, this can be done from the ‘Memberships’ tab.
If you have changed your mobile device or have removed your Season Ticket from your Apple Wallet*/Google Pay please follow the videos below to re-download. If for any reason you receive an error message when re-downloading to your device please contact the Club.
*If you have recently updated your Apple iPhone to the latest iOS software and your pass does not show in your wallet please retrieve this from ‘View Expired Passes’ in the first instance.
"Maximum Passes Issued" Error: If you see this message, remove the old pass from any other device. If you can’t, please contact the Fan Support Team
New Device?: Check your Expired Passes folder in Apple Wallet (for iPhone) if you can't find your ticket, the ticket may been found there.