Manchester City is delighted to welcome supporters to the Etihad Stadium for the Club’s home Carabao Cup match against Wycombe Wanderers on Tuesday 21st September, kick-off 7.45pm.
To help keep everyone safe on matchday, we will be implementing a range of health and hygiene measures. This includes the deployment of hand sanitiser stations at various locations within the stadium, the use of one-way systems in washrooms, and an enhanced cleaning operation in place throughout matchday. We will also be asking all our staff to wear a face covering for the duration of matchday as a further precautionary measure.
YOUR MATCHDAY CHECKLIST
- Ensure your Mobile Season Ticket or individual Mobile Match Ticket is downloaded into your smartphone wallet on your mobile device – visit mancity.com/mobiletickets for further help.
- Ensure your phone is charged before you set off.
- If you have a [email protected] ticket, please ensure this is printed on clean, white A4 paper.
- Check your stadium entry point. Your entrance is detailed on your match ticket. You must use the specified entrance.
- Bring a face covering, we encourage you to wear this when using indoor spaces.
- Leave your bags at home, unless they meet our bag policy. Small bags, no larger than A4 size (12”x8”x3”), will be accepted.
- Bring a form of cashless payment (we accept credit/debit cards). Cash will no longer be accepted across the Etihad Campus.
- Please bring photo ID with you as this may be checked as part of our standard ticketing policy.
Please remember if you are experiencing COVID-19 symptoms you must not attend the match. The UK Government’s current stay at home guidance is available here.
All supporters attending the match must comply with the Supporter Code of Conduct shown here to help keep everyone safe.
Please plan your journey in advance, and make sure you consider safer travel options to keep you and your fellow supporters safe.
- General admission turnstiles, including 93:20 and Joes, open at 5:45pm. Hospitality opens at 4:45pm.
- Arrive at the stadium early to assist us in getting everyone in the ground before kick-off.
- We strongly advise arriving no later than 6:45pm for a 7:45pm kick-off.
Consider as part of your journey and arrival at the stadium, that you may need additional time to get used to using the new ticketing system. Please also make allowances to complete any additional security or screening checks.
Ensure you check travel conditions before setting out. For directions and stadium maps including walking routes, please click here. Travel information and advice will be updated on a weekly basis and supporters are urged to follow @OfficialTfGM and visit tfgm.com/traveladvice on a regular basis to stay one step ahead when it comes to planning their journeys.
It is important that any supporter that has been relocated sits in their new seat. Failure to do so may cause issues on the night and result in you missing the start of the match.
The overall number of parking spaces available at the Etihad Stadium has been reduced by 30% for the 2021/22 season. This is due to the introduction of the NHS’ COVID-19 testing and vaccination centres and the initial ground works connected to the development of the CO-OP Live Arena. On the day sales will no longer be available and you can only pre-book your car parking in advance.
To book your car parking visit:
As a vehicle passes an Auto Number Plate Recognition (ANPR) camera, its registration number is read and instantly checked against the Club’s database of pre-booked parking which allows supporters to drive straight into the car park.
Car parking spaces can be booked on a match-by-match basis at tickets.mancity.com
The pricing for the 2021/22 season will be £8 for two or more passengers (car share) and £10 for single occupancy.
At the point of booking your parking space, you will be asked to insert your Vehicle Registration Number (VRN) which will be used with our Auto Number Plate Recognition (ANPR) cameras upon arrival at the car park. It is essential that you write your VRN correctly on the booking form, to avoid any delays to entry. Please also bring your booking confirmation email with you.
For more information on how to purchase watch our step-by-step video guide here.
A fast and frequent tram service runs straight to the stadium’s dedicated tram stop, Etihad Campus, which is adjacent to the stadium in City Square. Metrolink services run between Ashton-under-Lyne and Manchester every six (6) minutes. The journey from Manchester Piccadilly station to Etihad Campus takes less than ten (10) minutes.
Metrolink passengers will benefit from an easy-to-use contactless payment system — enabling you to touch in at the start of a journey and out at the end using a contactless bank card or another contactless-enabled payment device, such as a phone or watch. Tickets must be purchased before travel, with ticket machines located on every Metrolink platform.
Please note: both Holt Town and Velopark Metrolink stops, located on either side of the Etihad Campus stop, will not be open for at least an hour after the match.
Large bags will not be allowed into the stadium. This includes backpacks, holdalls, rucksacks, luggage, or other similar items. No oversized bags will be allowed. Small bags no larger than A4 size (12”x8”x3”) will be accepted. If you must bring a bag to the stadium that exceeds the allowable size, bag drop facilities (locations shown below) that you can use to securely store your items will be in place until the match has finished.
The bag drop will be priced at £5 for Season Ticket holders, and £10 for match buyers.
Ahead of this match we are asking you to take part in a voluntary survey regarding your COVID-19 vaccination status.
This information will be shared with the Premier League and form part of the research they are undertaking following the return to full capacity stadiums this season.
If you wish to take part in the survey, please click the link here.
Whilst we would encourage you to download the NHS App to access your COVID Pass or consider taking a Lateral Flow Test before you visit the Etihad Stadium, no decisions have been taken by the government regarding the introduction of mandatory COVID-19 certificates at this time.
For the avoidance of doubt, there are currently no requirements to provide proof of vaccination or a negative COVID-19 test to gain entry to this match.
We will continue to work closely with the Premier League over the coming weeks and will provide you with more information relating to COVID-19 certificates should they be introduced later this season.
Supporters are advised that the upgrading of junior or over 65 tickets to adult tickets is free of charge for our Carabao Cup fixture against Wycombe Wanderers, please note no action needs to be taken to upgrade your ticket.
Supporters can purchase food and drinks at all concourse bars and concessions inside and outside the stadium. You will find a range of hot and cold options including our new vegan alternatives, compostable beer cups, and edible coffee cups.
Please follow good hygiene behaviours, washing or sanitising your hands regularly. Hand sanitiser stations are located around the stadium for everyone to use.
All payments inside and outside the stadium will be contactless (we accept credit/debit cards.). Cash will no longer be accepted.
The store will close at kick off and will reopen at the end of the game for 1 hour.
An accessible buggy service will be in operation for supporters who require mobility assistance from Orange and Blue Car Parks to D, H, S, and W doors. This complimentary service will operate pre and post-match, subject to any operational security changes, and is available on a first-come, first-served basis.
- Pre-match pick-up points – Blue Car Park entrance opposite Joe Mercer Way. This will run to D, H, S & W doors until approximately one (1) hour before kick-off when the service will stop by the Metrolink station. The service will then run from either side of City Square to the accessible entrance doors. There will also be an additional service outside Orange Car Park, opposite East Reception. This service will cease to run through City Square one (1) hour before kick-off. The service will be available from three (3) hours before kick-off until fifteen (15) minutes before kick-off.
- Post-match the service will resume thirty (30) minutes after the final whistle from accessible entrances to car parks. There will be a buggy service from the top of Joe Mercer Way to Blue Car Park fifteen (15) minutes before the final whistle.
- We respectfully ask that face covering are worn when using the buggy service.
The above timings are subject to Event Safety Control and may change if operationally required.
The City Square Fan Zone begins two and a half hours before kick-off and is located next to the City Store. There is plenty of entertainment on offer as well as licensed bars, live music, special guest interviews, and games and competitions to win exclusive prizes. City Square is also open post-match for live match analysis, so come and join us whilst the traffic eases! For more information, follow us on Twitter and Instagram @CitySquareLive
Don’t forget, the City Square Fan Zone is the perfect place to meet, offering an array of food and beverage concepts from ten (10) locations. Within the stadium there are over eighty (80) food and beverage concessions providing a variety of options.
City Square opens three (3) hours prior to kick-off and for one (1) hour post-match.
The Club’s installation is nearing completion and the majority of seats in the lower tier of the South Stand have now been replaced with rail seating. The Club is currently awaiting delivery of the final sets of rail seats and will install these in the early part of the season. In the meantime, some of the existing seats that were in place during the 2019/20 season will remain in the South Stand meaning no supporters will be affected by these ongoing works
Manchester City values and respects all of its supporters and will not tolerate discriminatory behaviour of any kind at the Etihad Stadium. Actions including, but not limited to, racism, sectarianism, homophobia, and sexism are unacceptable. Supporters are asked to conduct themselves in accordance with the highest ethical standards. Please report any incidents or concerns to the matchday stewards.
The entire Etihad Campus, including roadways, car parks, and concourses, is smoke-free. The use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.