Memberships
Membership Information
Membership Benefits
- Can I use multiple £15 Official Online Shop Vouchers for 1 transaction?
- Do I have to pay customs charges for my Cityzens Official Membership pack delivery?
- How do I choose the voucher?
- Can I select multiple Cityzens Official Membership Welcome Gifts when purchasing multiple memberships?
- Can I use my 10% City Shop discount alongside the £15 Official Online Shop Voucher?
- Can international members choose the Official Online Shop Voucher?
- How do I redeem my voucher?
- I live outside the UK, what is the value of my voucher currency?
- What do I get in the Cityzens Official Membership pack?
- What can I do if I missed the opportunity to update my delivery address for my Cityzens Official Membership pack?
- When will my Official Online Shop Voucher arrive?
- What is the expiry date of my voucher?
- How can I update my delivery address for my Cityzens Official Membership pack?
- Can I select both Cityzens Official Membership Welcome Gifts?
- How long does the Cityzens Official Membership pack take to be delivered?
- What can I spend the voucher on? Are there any restrictions?
- Do I have to spend the full voucher in one transaction?
- What happens to my voucher if my membership expires?
- I bought the membership for someone else. Can I gift the voucher
- What are the Cityzens Official Membership Welcome Gift options?
- What happens to my voucher if my membership is cancelled?
- My voucher code doesn’t work. What do I do?
- What should I do if I have not received my Official Online Shop Voucher code 15 days after purchasing my membership?
- Junior Members: How to claim your Free Stadium Tour?
- What are the benefits of a Cityzens Official Membership?
- As a Cityzens Official Matchday Member, how do I receive my Stadium Tour discount?
- As an Official Cityzens Member, how do I receive my discount online/in store?
Membership Renewals
- How do I cancel or change my Cityzens Official Membership?
- How do I update my card details for my Cityzens Official Membership auto-renewal?
- How do I find out when my Cityzens Official Membership is due to renew?
- If my membership is set to auto-renew, how can I select between the voucher and the pack?
- Can I change my Cityzens Official Membership type after auto-renewal?
- How do I renew my Cityzens Official Membership?
- How do I remove my Cityzens Official Membership from automatic renewal?
