How do I download my Cityzens Membership pass?

Edited 1 month(s) ago

Go to the Website: Open your mobile browser and go to: mancity.com/tickets
Log In: Tap the silhouette icon (top-right corner).
Select 'My Ticketing Account' and log in with your details.
Find Your Membership: Once logged in, tap 'Memberships' from the menu.
Download to Your Wallet: Tap 'Download' to add your Cityzens Membership pass to your Apple Wallet (iPhone) or Google Wallet (Android).

Requesting a new link from the club: If you need to request a new link from the club you will need to remove your old pass from your wallet first. Once you have removed this you can then request a new link.
City Family Group: You must be in the same City Family Group to download another supporter’s ticket.
Your match ticket will be loaded to your Cityzens Membership Mobile Pass. Should the ticketing criteria for a match allow fans to purchase more than 1 ticket, your ticket will be loaded to your Membership pass, the additional tickets will be sent to you as Mobile Tickets.

"Maximum Passes Issued" Error: If you see this message, remove the old pass from any other device. If you can’t, please contact the Fan Support Team
New Device?: Check your Expired Passes folder in Apple Wallet (for iPhone) if you can't find your ticket, the ticket may been found there.

Make sure the email address linked to your Google Wallet matches the one used for your Manchester City account.
If you receive an error stating that the 'pass is saved to a different account', Google provide this guide on how to recover your account. It is possible that you have Google accounts where the pass has been downloaded to.
This will either give you the opportunity to access your mobile Season Ticket, or remove the pass from the wallet, we can then send you a new link to download to the correct account.

Apple Wallet: Open the Wallet app, tap the ticket, then tap the three dots and select 'Remove Pass'.
Google Wallet: Open the app, tap the ticket, and select 'Remove'.

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