My Account

Guide to 'My Friends & Family'

Edited 6 month(s) ago

How do I manage my Friends and Family?

You can add new Friends & Family in the ' My Friends & Family’ section of your online ticketing account. To add a supporter to your Friends & Family, you will need to know either their Email Address or Supporter Number, and either their Last Name or Post Code.

 

How do I Strongly Link Friends & Family?

To Strongly Link a supporter, simply select ‘YES’ when adding them to your Friends & Family.

 

How do I Strongly Link someone who is already in my Friends & Family?

If a supporter is already in your Friends & Family but not Strongly Linked, you must first remove them from your Friends and Family in the ' My Friends & Family’ section of your online ticketing account. Select Manage my Relationships and delete the relevant supporter.

You must then create a new relationship with this supporter and select ‘Yes’ when asked if you wish to be Strongly Linked Friends and Family.

Once complete, you will see a star next to the supporter’s name in the ' My Friends & Family’ section of your online ticketing account.

 

RELATIONSHIP TYPES

There are two ways you can be linked to another supporter: as Friends & Family, or as Strongly Linked Friends & Family.

Below is a summary of the actions a supporter can make on behalf of another supporter based on their relationship type.

  Regular Friends & Family Strongly Linked Friends & Family (Indicated by a star next to their name in your online ticketing account)
Can buy home and away match tickets Yes Yes
Renew Season Ticket No Yes
Enrol in Cup Schemes Yes Yes
Relocate seat(s) for the season No Yes
Transfer (including change of age band) No Yes
Download Mobile Pass (Season Ticket/Membership Pass) No Yes
List on the Ticket Exchange for Friends & Family No Only if Season Tickets were renewed in the same transaction and accounts are strongly linked

 

For example, if you would like to renew a family member’s Season Ticket, you can only do this if you are Strongly Linked with that supporter.

In the ' My Friends & Family’ section of your online ticketing account, you will know if you are Strongly Linked to another supporter by the STAR next to their name.

Find out how to create Strongly Linked Friends & Family here.

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