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Cityzens & Junior Cityzens Competition Terms and Conditions:
The Cityzens and Junior Cityzens competitions and prize draws (the “Competition/s”) are run by Manchester City Football Club (the “Club”). By entering, you fully agree and accept these Competition Terms and Conditions (“Competition T&Cs”) together with any specific instructions and terms for such Competitions which may be mentioned on the relevant section of the website (the “Competition Information”).

1. Who Can Enter 

The Competitions are targeted to Cityzens members based on the data which has been provided on signing up to Cityzens membership. Proof of identity and age may be required. Employees of the Club or their families as well as any person professionally connected with the Club and/or the Competitions are not eligible to enter.

To enter the Competition, entrants must have access to the internet and be registered as a Cityzens member.

All entries must be made directly by the person entering the Competition. If you are under the age of 18, we may request that you obtain parental / legal guardian consent before participating in the Competition. The Club reserves the right to request that you provide contact details of a parent / legal guardian as part of the submission process and may contact your parent / legal guardian to verify such prior permission. In most cases, the Club will rely on the parental / legal guardian consent that was obtained as part of the registration process for Junior Cityzens membership.

By entering the Competition, you warrant that all information submitted by you is true, current, and complete.

2. How to Enter

Each Competition has its own closing date which is stated in the Competition Information (the “Competition Period”).

The Club will carry out a number of Competitions during the Competition Period which you can enter for a chance to win prizes. Any entries received outside the Competition Period will not be considered for the Competition, even if they appear to be registered.

Entry to each Competition is free. 

To enter you need to comply with the Competition Information and select ‘Enter Now’ on the competition widget on mancity.com/cityzens. Your details from registering for Cityzens membership (name, age, email address, address, telephone number) will automatically be used to enter you into the Competition. 

3. Other Conditions for Entry

Only one entry is permitted per person for each Competition, however entrants are free to enter as many separate Competitions as they choose.
The following entries are not valid entries: (i) entries submitted using a method or technique designed to unfairly increase chances of winning; (ii) third party or bulk entries; (iii) entries made in breach of these Competition T&Cs; (iv) entries with inappropriate, illegal or offensive content; (v) entries received outside the Competition Period; (vi) dishonest entries.
The Club may verify the validity of entries, disqualify any entrant and invalidate or recover prizes issued to an entrant following breach of these Competition T&Cs or if your conduct is contrary to the spirit or intention of the Competition. The Club deals with such prizes at its discretion.

No responsibility can be accepted for (i) any incorrect, inaccurate or incomplete entries or information caused by an entrant or occurring during transmission or (ii) entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.

For user generated content competitions:  Entries must be the original work of the entrant and not previously published anywhere else. Entries must not contain anything defamatory, obscene, illegal or otherwise inappropriate as may be deemed by the Club. The image you upload must not contain any of the following: (i) trademarks or company names (ii) slogans, tag lines, branding, marketing or promotional products, services or images of companies (iii) images of, or the name or nickname of, celebrities, musicians, sportspersons, entertainers, public figures, film stars, cartoon characters, members of the royal family or other famous people (iv) contact information (v) political statements or images relating to ethnicity or religion (vi) images of flags (vii) images, signs, symbols or text relating to money, currency, drugs, tobacco, alcohol, gangs, hatred, graffiti, betting, gambling, or financial products and services (viii) provocative, lewd or sexual images or content (ix) nudity (x) offensive, anti-social or obscene material (xi) any reference to the Olympic Games, World Cup or any other international branded event or (xiii) weapons.

The Club reserves the right to reject any name, photograph or text it considers inappropriate or offensive.

4. The Prize

Selecting a winner

The winner will be chosen at random from all entries received by the closing date stated in the Competition Information. All entries will be verified by the Club and or its agents. The winner will be notified by email and/or telephone following the closing date. In order to accept the prize, the winner will be required to communicate their acceptance to the Club by email and/or telephone within 2 working days of being offered the prize. The Club may require a winner to communicate their acceptance to the Club on less notice if reasonably necessary (prior to a matchday). If the winner cannot be contacted or if the winner fails to communicate their acceptance of the prize to the Club within 2 working days of being contacted by the Club, or is unable to comply with these Competition T&C’s, the Club reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the Competition is being judged, the Club reserves the right to offer the prize to the runner(s)-up selected by the same judges.

Depending on the Competition you have entered on mancity.com/cityzens, please refer to the terms & conditions below covering prizes relating to merchandise, trips & city experiences and match tickets.


The prize will be the object stated within the Competition Information.

No cash alternative to the prize will be offered. The prize is non-refundable and non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. In the event of a prize being unavailable, the Club reserves the right to offer an alternative prize of equal or greater value.
The Club reserves the right in its sole discretion to withhold delivery of the prize until proof of eligibility and/or identity requested by the Club has been confirmed and if such proof is not produced on request to disqualify the entrant from the Competition. The winner is responsible for ensuring they are able to comply with these Competition T&Cs. In the event they are unable to do so then the Club reserves the right to redraw the prize.
Trips & City Experiences
For prizes which include flights, both the departure and return flights must be used on the same route. Tickets cannot be upgraded and for flights with Etihad Airways, Etihad Miles may not be accrued. The winner will be required to adhere to the Etihad Airways terms and conditions of travel or the terms and conditions for the relevant travel provider.
Unless otherwise stated in the Competition Information, the winner is responsible for their own expenses incurred in connection with the prize including travel, accommodation expenses and any necessary travel documents, passports and visas.

The prize may be passed on to friends or relatives but you will still be held responsible for any actions involving the use of the prize by the transferee. The prize cannot be offered for sale.

The Club reserves the right to offer an alternative or similar prize if a prize becomes unavailable for any reason, no cash alternative will be offered.

Junior Cityzens, (Cityzens aged 12 years old and under) who win a prize, must be chaperoned with an adult over the age of 18.
Match Tickets
All match tickets are ”home” tickets for the Club and you must be a home or neutral supporter to attend the match. Away fans are not permitted in the ”home” section of the stadium. Winners are subject to screening by the Club based on their conditions of entry and we are not liable if you or any person accompanying you is refused entry because you do not meet these conditions.

Each match ticket is issued by the Club is subject to its terms and conditions of entry, which are available from the Club. The use of a ticket to enter a Club's stadium constitutes acceptance of that Club's terms and conditions of entry. The ticket shall remain at all times the property of the issuing Club.

The winner is responsible for expenses and arrangements not specifically included in the prize, including any necessary travel documents, passports and visas. In order to receive their prize, the winner will be required to collect the tickets on or before the match day.

5. Publicity

The Club reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize.

The winner agrees to participate in reasonable publicity relating to this Competition, including but not limited to having their name, photograph and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-operate with any other reasonable requests by the Club relating to any post-winning publicity.

6. Intellectual Property

The Club does not claim any rights of ownership in your entry. As such, entrants will retain ownership of the copyright in their submitted entries and, subject to any license granted to the Club, you will also have the right to use your entry however you choose. 

By submitting your entry to the Club you hereby grant to the Club, and parties authorised by the Club, an irrevocable, perpetual, non-exclusive, royalty free, transferrable license (with the right to sub-license) to use, edit, reproduce, play, perform, modify, translate, distribute, prepare derivative works of and/or to display your entry (or part thereof) at the Club sees fit in any medium or method (whether now or later developed) to be exercised in the Club’s sole discretion throughout the world.

You hereby irrevocably and unconditionally waive any so-called "moral rights of authors" in your entry and such rights under section 77 and section 80 of the Copyright Designs and Patents Act 1988, or similar rights arising under the laws of any jurisdiction, as you now have or hereafter acquire in relation to your entry.

7. General

By submitting an entry, you promise that all information submitted as part of the entry is true, current and complete. The Club reserves the right to verify all entries.

The Club reserves the right to hold void, suspend, cancel or amend the Competition at any time as it sees fit and if voided, suspended or cancelled the Club is under no obligation to deliver the prize to any Competition entrant.

To the extent permitted by law, the Club is not liable for any loss, damage, injury or disappointment suffered in connection with the Competition or any delays or failure (in whole or in part) to perform any of its obligations if such delay or failure is caused by something beyond its control.

The Club will not be held responsible for the winner and/or companion not taking advantage of the Prize due to health or any other reason.

The Club will not be held responsible if the fixture does not go ahead at the time/date detailed on the ticket. Should the game be postponed, your tickets will be valid for the rescheduled date.

The Competition and these Competition T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

The Club’s Customer Services team may be contacted on +44 161 444 1894.  The promoter is: Manchester City Football Club Limited (company no. 40946) whose registered office is at Etihad Stadium, Etihad Campus, Manchester M11 3FF.