People and Places

Behind our on-pitch successes, hundreds of talented, dedicated and hard-working staff every day go above and beyond to make sure our players, fans and partners have the best possible experience of Manchester City.

For the third consecutive season we held an All Staff Survey, conducted by independent research company Korn Ferry, to find how we ‘build a better City’ and had a 74% staff participation rate. 89% of City staff report being proud to work for City, and we closely tracked high-performing companies on staff engagement and enablement according to Korn Ferry’s official benchmarking.

Where the survey highlighted opportunities for improvement, we are working hard to develop new initiatives, and as a direct result we launched ‘City Talks’, inviting some of the best speakers from around the UK and further afield to help find new ways to unleash new ideas, challenge perspectives and help innovate for the future.

Following last season’s news that we achieved the Advanced Level of the Premier League Equality Standard, the work of our Diversity and Inclusion Working Group has continued in force, and this season the entire staff took part in a series of actor-led Diversity and Inclusion Masterclasses.

We also launched a Sustainability Forum made up of representatives from across the Club, focusing on how we become more environmentally friendly in our energy and plastic consumption, waste disposal and transport usage. One of the first initiatives was the removal of single-use plastic in matchday catering concessions, and the return rate was an impressive 95%. The initiative will be repeated and rolled out next season.

We’re proud to say that we continued to send 0% of waste to landfill this season and made an 11% reduction in the waste we produce overall, plus a 7% drop in our CO2 footprint thanks to the introduction of enhanced energy procurement processes. We are also able to report a total of 85 plant and wildlife species resident on our sites in 2019 – quite a change from the formerly industrial site since we moved just five years ago.

We have continued our ‘BeCity’ staff wellbeing programme, offering football, netball, yoga, bootcamp sessions, swimming, padel (a racquet sport popular in Spain) and, in the summer months, rounders. New for this season, we held the first ever ‘BeCity FunDay’ where staff invited friends and family into the City Football Academy for food, drinks, live music and activities. We also launched healthy cooking sessions, led by chefs from the City Football Academy.

In June, we held the first ever City Football Group wellness week, with activities across CFG’s global offices, culminating in a ‘Blue Mile’ in every location to raise funds for City in the Community.

Staff celebrated 30 years of women’s football at Manchester City, attending a talk hosted by Club historian Gary James covering the long journey we took before launching a professional women’s team.

We celebrated the Carabao Cup and Continental Cup wins with a joint talk from Nick Cushing and Pep Guardiola, and a champagne toast to celebrate the first time both teams held a trophy at the same time.

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City people

Results for Manchester City staff (as part of CFG-wide survey) and
benchmarks for general industry and high performing companies

SOURCE: Manchester City

City people

SOURCE: Manchester City

Manchester City is committed to tackling discrimination in any form, working with a range of diversity partners

Inclusion
standards
for disabled
supporters

Manchester City received the Level Playing Field Centre of Excellence Award in recognition of the accessible facilities and services offered at the Etihad Stadium
Appreciation
Insights

Bernard Halford, 1941-2019

A lifelong City supporter, Bernard began watching the Blues from the terraces of Maine Road as a child. Having joined his local club, Oldham Athletic, as secretary, Bernard then made the move to his beloved Blues 13 years later as Company Secretary during the 1972-73 season.

In a role he loved, Bernard was key to hundreds of transfers in and out of the Club, including the Club record transfer of Brazilian Robinho in August 2008 after the Abu Dhabi United Group completed their takeover.

In addition, Bernard worked closely in establishing our Academy, helping it become regarded with huge respect and admiration throughout the game. His passion for youth football also extended to grassroots more widely, as he worked closely with the Manchester FA and was renowned for his passion and commitment.

In 2006 Bernard was elected to the Club’s Hall of Fame, the only non-player ever to be bestowed this honour. And in 2010, he was appointed Life President, becoming only the second person in that role in Club history as he celebrated 40 years of service at Manchester City.